Modern Desktop Support & AI Productivity Coach

Landcom; Parramatta; Presencial; AUD 65 000 - 90 000; Tempo integral

Resumo da oferta

Landcom in Parramatta is seeking a Modern Desktop Support Officer to provide day-to-day end-user compute support and help staff leverage AI, Microsoft 365 and other business systems.

You will diagnose and resolve issues, manage the service desk, onboard/offboard staff, run IT inductions and deliver training on AI tools and 365 apps to boost productivity.

The role emphasizes customer-focused support, ITIL practices and coaching colleagues 1:1 and in groups to improve productivity.

Qualificações

• Tertiary IT qualification or equivalent with Microsoft certifications.
• Experience with Microsoft 365 suite (Windows, Teams, SharePoint Online, OneDrive).
• Experience delivering IT inductions and productivity training.
• Strong ITIL-based helpdesk experience and customer-focused support.

Responsabilidades

• Provide end-user compute support—troubleshooting applications, devices, printing, and meeting room tech.
• Manage the service desk queue and prioritise requests.
• Onboard/offboard staff and ensure accounts/equipment are set up correctly.
• Conduct 1:1 and group training on AI tools, Microsoft 365 and other business systems.
• Develop and deliver IT inductions and productivity training sessions.

Conhecimentos

Microsoft M365

End-user support

Communication

Formação académica

Tertiary IT qualification

Microsoft certifications

Ferramentas

Teams

SharePoint Online

OneDrive

Descrição da oferta de emprego

Landcom in Parramatta is seeking a Modern Desktop Support Officer to provide day-to-day end-user compute support and help staff leverage AI, Microsoft 365 and other business systems.

You will diagnose and resolve issues, manage the service desk, onboard/offboard staff, run IT inductions and deliver training on AI tools and 365 apps to boost productivity.

The role emphasizes customer-focused support, ITIL practices and coaching colleagues 1:1 and in groups to improve productivity.