Senior IT Support & End-User Experience Lead

Macquarie Bank Limited; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

1 wellbeing leave day per year

Up to 5 additional service bonus leave

Up to 20 weeks’ paid parental leave

Job summary

Macquarie Group’s Tech Assist team provides hands-on technology support across multiple businesses, acting as the face of IT for end users. You’ll resolve hardware and software issues, fulfill service requests, support new starters, manage equipment, and work with specialist teams to resolve technical challenges.

You will support Windows, macOS and iOS environments, including Jamf and Workspace ONE, and develop dashboards using Power BI to drive insights and improvements.

Qualifications

• Experience providing desktop support to Windows, Apple, and iOS end users.
• Experience supporting Jamf and Workspace ONE AirWatch / Apple Business Manager.
• Proficient with Microsoft 365 productivity and collaboration tools.
• Strong knowledge of Windows 11.
• Competent in Active Directory administration.
• Adheres to security, regulatory and compliance processes.
• Familiar with SCCM and Intune endpoint management.
• Experience creating dashboards and reports with Power BI.
• Familiar with SysTrack for endpoint analytics and user experience.
• Ability to leverage modern tools and automation to improve efficiency.

Responsibilities

• Provide hands-on technology support for multiple groups.
• Resolve hardware and software issues and fulfill service requests.
• Support new starters and manage equipment.
• Collaborate with specialist teams to resolve technical challenges.
• Support meeting room AV and collaboration technologies.
• Contribute to projects and continuous improvement initiatives.

Skills

Desktop support

Windows OS

Apple/iOS

Jamf

Workspace ONE

Microsoft 365

Windows 11

Active Directory

Security compliance

SCCM

Intune

Power BI

SysTrack

Automation tools

Tools

AirWatch

Apple Business Manager

SCCM

Intune

Power BI

Jamf

Workspace ONE

Job description

Macquarie Group’s Tech Assist team provides hands-on technology support across multiple businesses, acting as the face of IT for end users. You’ll resolve hardware and software issues, fulfill service requests, support new starters, manage equipment, and work with specialist teams to resolve technical challenges.

You will support Windows, macOS and iOS environments, including Jamf and Workspace ONE, and develop dashboards using Power BI to drive insights and improvements.