Senior Technical Account Manager — Enterprise (Hybrid Sydney)

Dynatrace; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Mental health support

Wellness Days

Flexibility

Job summary

Dynatrace Sydney is seeking an experienced Technical Account Manager to own technical relationships with enterprise customers. You will guide platform health reviews, adoption, and value realization across complex environments, coordinating with Sales, PS, and CS teams. Strong technical depth and executive presence are essential.

The role combines hands-on advisory work with strategic account management. This hybrid Sydney-based position offers growth in cloud-native, multi-provider environments

Qualifications

• Proven ability to define, communicate, and manage success plans with milestones and risks.
• Strong technical depth in observability and Dynatrace platform.
• Experience with enterprise customers and executive engagements.

Responsibilities

• Develop and maintain success plans aligned to customer objectives.
• Act as primary technical authority on architecture and platform health reviews.
• Drive adoption through enablement plans and best practices.

Skills

Enterprise software

Technical advisory

Executive communication

Customer success

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Jira Service Management

Job description

Dynatrace Sydney is seeking an experienced Technical Account Manager to own technical relationships with enterprise customers. You will guide platform health reviews, adoption, and value realization across complex environments, coordinating with Sales, PS, and CS teams. Strong technical depth and executive presence are essential.

The role combines hands-on advisory work with strategic account management. This hybrid Sydney-based position offers growth in cloud-native, multi-provider environments