Senior Technical Account Manager - Enterprise Cloud (ANZ)

Amazon Web Services Australia Pty Ltd; Sydney; On-site; AUD 150,000 - 210,000; Full time

Job summary

Amazon Web Services Australia Pty Ltd is seeking a Senior Technical Account Manager to lead enterprise accounts and ensure successful cloud adoption on AWS. You will define support strategies, deliver expert guidance across services, and drive project launches with both technical and business stakeholders.

The role requires deep experience in distributed systems, strong communication, and the ability to present to diverse audiences.

Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience.
• 5+ years of technical engineering experience.
• 5+ years of related industry experience.

Responsibilities

• Act as a single point of contact to Enterprise Accounts
• Build relationships with Snr external stakeholders in technical teams and lines of business
• Understand your customers outcomes and business goals
• Make AWS service improvement recommendations that fit with your customer strategy and architecture
• Evaluate, analyze and present periodic reviews of operational performance to customers
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Champion and advocate for customer requirements within AWS (e.g. feature request)
• Participate in customer requested meetings (onsite or via phone)
• Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Share knowledge and innovate with some of the leading technologists around the world
• Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
• Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS

Skills

Customer-facing leadership

Oral and written communication

Technical leadership

Cloud services expertise

Tools

Kubernetes

Docker

NoSQL databases

Job description

Amazon Web Services Australia Pty Ltd is seeking a Senior Technical Account Manager to lead enterprise accounts and ensure successful cloud adoption on AWS. You will define support strategies, deliver expert guidance across services, and drive project launches with both technical and business stakeholders.

The role requires deep experience in distributed systems, strong communication, and the ability to present to diverse audiences.