Senior Enterprise Success Engineer - Trusted Advisor

Dynatrace; Sydney; Sur place; AUD 150 000 - 190 000; Plein temps

Résumé du poste

Dynatrace is seeking a Senior Customer Success Engineer in Sydney to nurture post‑sales relationships with our largest enterprise customers. You will drive deployment, adoption, and expansion of Dynatrace products, aligning with customers’ business objectives and collaborating with account teams to support retention and growth.

You’ll troubleshoot complex configurations, deliver technical demos, and mentor other CSEs while maintaining a deep understanding of customers’ architectures and needs.

Qualifications

• Bachelor's degree in CS/IT or equivalent professional experience.
• 4+ years with enterprise customers and executive stakeholders.
• Demonstrated thought leadership, mentorship, and delivering exceptional customer outcomes.

Responsabilités

• Build and maintain relationships with enterprise customers as strategic advisor.
• Troubleshoot complex configuration issues for Dynatrace and third‑party integrations.
• Collaborate with account teams to shape technical roadmaps for retention and expansion.
• Act as liaison between customers and Dynatrace teams for issue resolution and feedback.
• Conduct technical demos, training, and consulting to increase adoption and use cases.
• Mentor other Customer Success Engineers to strengthen expertise.
• Advocate for customers during business reviews to address goals and challenges.
• Maintain deep knowledge of customers’ infra and business requirements.

Connaissances

Exceptional communication

Time management

Dynatrace SME

Willingness to learn

Customer-focused mindset

Strategic thinking

Formation

Bachelor's degree in CS/IT

Dynatrace certification

AWS/Azure/Kubernetes certifications

Outils

AWS

Azure

Kubernetes

ServiceNow

Jenkins

Ansible

Docker

OpenStack

SAP

WebSphere

WebLogic

Jboss

Apache

IIS

Java

PHP

JavaScript

HTML/CSS

iOS/Android Webkit

Description du poste

Dynatrace is seeking a Senior Customer Success Engineer in Sydney to nurture post‑sales relationships with our largest enterprise customers. You will drive deployment, adoption, and expansion of Dynatrace products, aligning with customers’ business objectives and collaborating with account teams to support retention and growth.

You’ll troubleshoot complex configurations, deliver technical demos, and mentor other CSEs while maintaining a deep understanding of customers’ architectures and needs.