Senior Technical Support Account Manager - Hybrid

Yokogawa; Sydney; Híbrido; AUD 110 000 - 160 000; Tempo integral

Resumo da oferta

SAS Australia is seeking a Senior Technical Support Account Manager for a hybrid role based in Sydney or Melbourne. You will provide post-sales support for enterprise SAS software and act as the customer advocate and escalation point, coordinating across SAS divisions and ensuring successful resolution of critical issues.

You will serve as a strategic technical advisor, communicate clearly with customers and SAS experts, document progress, and balance multiple priorities while delivering

Qualificações

• 5 years' experience in technical sales, systems engineering, project management, or customer support.

Responsabilidades

• Act as strategic technical advisor to customers on SAS support activities.
• Proactively communicate with customers and SAS experts during issue resolution and document updates in the tracking system.

Conhecimentos

Technical sales

Systems engineering

Project management

Applications development

Customer support

English comms

Formação académica

Bachelor's degree in Business or CS

Ferramentas

SAS software

Descrição da oferta de emprego

SAS Australia is seeking a Senior Technical Support Account Manager for a hybrid role based in Sydney or Melbourne. You will provide post-sales support for enterprise SAS software and act as the customer advocate and escalation point, coordinating across SAS divisions and ensuring successful resolution of critical issues.

You will serve as a strategic technical advisor, communicate clearly with customers and SAS experts, document progress, and balance multiple priorities while delivering