Senior Enterprise TAM – AWS Cloud (ANZ)

Amazon Web Services (AWS); Melbourne; On-site; AUD 140,000 - 220,000; Full time

Job summary

AWS is seeking a Senior Technical Account Manager (TAM) to lead enterprise support for customers building on the AWS platform in Melbourne. You will set support strategy, provide expert guidance on AWS services, and drive planning for launches and migrations.

You will bring demonstrated experience in Networking, Databases, DevOps, Security, and related domains, with strong communication skills and a customer-first mindset.

Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience.
• 5+ years of technical engineering experience
• 5+ years of related industry experience
• Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
• Experience in one or more areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture
• Knowledge of software development practices and data center/infrastructure/networking technologies
• Experience working with AWS Services
• Experience in customer-facing business presentations covering business and technical aspects or equivalent
• Experience in Kubernetes, Docker or containers ecosystem and strong analytical skills, attention to detail, and effective communication abilities

Responsibilities

• Act as a single point of contact to Enterprise Accounts
• Build relationships with senior external stakeholders in both technical teams and lines of business
• Understand your customers outcomes and business goals
• Make AWS service improvement recommendations that fit with your customer strategy and architecture
• Evaluate, analyze and present periodic reviews of operational performance to customers
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Champion and advocate for customer requirements within AWS (e.g. feature request)
• Participate in customer requested meetings (onsite or via phone)
• Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Share knowledge and innovate with some of the leading technologists around the world
• Work directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
• Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS

Skills

Customer facing

Communication skills

Software design

CDN

Scripting

Database architecture

Networking

Security

Big Data

SOA

Ops

Kubernetes

Docker

NoSQL

Tools

Docker

Kubernetes

Job description

AWS is seeking a Senior Technical Account Manager (TAM) to lead enterprise support for customers building on the AWS platform in Melbourne. You will set support strategy, provide expert guidance on AWS services, and drive planning for launches and migrations.

You will bring demonstrated experience in Networking, Databases, DevOps, Security, and related domains, with strong communication skills and a customer-first mindset.