Enterprise Cloud Success Manager

half the sky; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

A leading cloud services provider is looking for a Technical Account Manager in Canberra to enhance the customer experience with AWS. In this role, you will define support strategies, provide expert advice on AWS services, and advocate for customer needs within the organization. The ideal candidate will have over five years of experience in a technical capacity, strong communication skills, and a solid understanding of cloud technologies. This position offers a chance to work directly with clients in various sectors, ensuring optimal service delivery.

Qualifications

• 5+ years of experience in similar technical roles.
• Ability to articulate and present to diverse audiences.
• Understanding of technology budget management is required.

Responsibilities

• Define a support strategy that aligns with customer goals.
• Provide detailed reviews of service disruptions and metrics.
• Champion customer requirements within AWS to advocate for their needs.

Skills

Compute

Networking

DevOps

Big Data and Analytics

Security

Education

Computer Science or Math background

Tools

AWS technologies

Job description

A leading cloud services provider is looking for a Technical Account Manager in Canberra to enhance the customer experience with AWS. In this role, you will define support strategies, provide expert advice on AWS services, and advocate for customer needs within the organization. The ideal candidate will have over five years of experience in a technical capacity, strong communication skills, and a solid understanding of cloud technologies. This position offers a chance to work directly with clients in various sectors, ensuring optimal service delivery.