Senior Enterprise TAM, Financial Services ANZ

Amazon Inc.; Sydney; Presencial; AUD 140.000 - 210.000; Jornada completa

Descripción de la vacante

Amazon Web Services (AWS) is seeking a Senior Technical Account Manager for the ANZ Financial Services segment to guide enterprise customers in building, operating and optimizing cloud environments. You will work with customers to define support strategies, deliver expert advice on AWS services, and drive successful migrations, launches and ongoing operations across the cloud adoption lifecycle.

This role emphasizes leadership in technical domains, stakeholder collaboration, and proactive

Formación

• 5+ years of design/implementation/operations/consulting with distributed applications experience.
• 5+ years of technical engineering experience.
• 5+ years of related industry experience.

Responsabilidades

• Act as a single point of contact to Enterprise Accounts
• Build relationships with Snr external stakeholders in both technical teams and lines of business
• Understand your customers outcomes and business goals
• Make AWS service improvement recommendations that fit with your customer strategy and architecture
• Evaluate, analyze and present periodic reviews of operational performance to customers
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Champion and advocate for customer requirements within AWS (e.g. feature request)
• Participate in customer requested meetings (onsite or via phone)
• Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Share knowledge and innovate with some of the leading technologists around the world
• Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
• Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS

Conocimientos

Distributed apps

Executive stakeholder engagement

Public speaking

Descripción del empleo

Amazon Web Services (AWS) is seeking a Senior Technical Account Manager for the ANZ Financial Services segment to guide enterprise customers in building, operating and optimizing cloud environments. You will work with customers to define support strategies, deliver expert advice on AWS services, and drive successful migrations, launches and ongoing operations across the cloud adoption lifecycle.

This role emphasizes leadership in technical domains, stakeholder collaboration, and proactive