Senior Enterprise Cloud TAM — Customer Success & Strategy

Amazon Inc.; Sydney; On-site; AUD 150,000 - 230,000; Full time

Job summary

Amazon Web Services Australia Pty Ltd is seeking a Senior Technical Account Manager for the Financial Services ANZ region. The TAM will guide enterprise customers through adoption, operation, and optimization of AWS cloud services, delivering expert guidance and strategic alignment.

You will engage with senior stakeholders, provide proactive recommendations, and coordinate with AWS engineers to resolve issues and plan launches.

Qualifications

• 5+ years design/implementation/operations/consulting with distributed applications experience.
• 5+ years of technical engineering experience.
• 5+ years of related industry experience.

Responsibilities

• Act as a single point of contact to Enterprise Accounts.
• Build relationships with Snr external stakeholders in both technical teams and lines of business.
• Understand your customers outcomes and business goals.
• Make AWS service improvement recommendations that fit with your customer strategy and architecture.
• Evaluate, analyze and present periodic reviews of operational performance to customers.
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
• Champion and advocate for customer requirements within AWS (e.g. feature request).
• Participate in customer requested meetings (onsite or via phone).
• Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
• Share knowledge and innovate with some of the leading technologists around the world.
• Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
• Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS.

Skills

5+ years distributed apps

5+ years technical engineering

5+ years related industry experience

Tools

Kubernetes

Docker

Job description

Amazon Web Services Australia Pty Ltd is seeking a Senior Technical Account Manager for the Financial Services ANZ region. The TAM will guide enterprise customers through adoption, operation, and optimization of AWS cloud services, delivering expert guidance and strategic alignment.

You will engage with senior stakeholders, provide proactive recommendations, and coordinate with AWS engineers to resolve issues and plan launches.