ServiceNow HAM/CMDB Consultant: Discovery & ITIL

Accenture Global; Sydney; On-site; AUD 120,000 - 190,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Long & short-term career break options

Structured career development program

Local and international career options

Family Inclusive Workplace

Job summary

Accenture seeks an experienced ServiceNow HAM/CMDB Consultant to drive hardware asset management, CMDB health, discovery, and ITIL-aligned processes within a complex enterprise environment in Australia. You will collaborate with IT Operations, Asset Management, and Infrastructure teams to improve data quality and governance.

The role requires hands-on ServiceNow expertise across HAM, CMDB, Discovery, and ITSM, plus strong CI relationships and service mapping knowledge.

Qualifications

• Experience in ServiceNow ITAM, ITOM, CMDB, Discovery, or Configuration Management.
• Hands-on with HAM, CMDB, Discovery and SACM concepts.
• Strong CI understanding and service mapping.
• ITIL 4 Foundation certification preferred/mandatory depending on project.

Responsibilities

• Support HAM, CMDB, and Discovery admin and improvements.
• Configure Discovery schedules and CI population patterns.
• Maintain CMDB data quality, governance and compliance.
• Manage hardware assets across lifecycle: procurement, deployment, maintenance, retirement.
• Collaborate with infra and app teams to define CIs and service relationships.
• Drive ITIL-aligned configuration management practices and audits.
• Develop dashboards, reports, and metrics for asset management and CMDB health.
• Create and maintain technical docs and knowledge articles.

Skills

ServiceNow ITAM

ITOM

CMDB

Discovery

ITSM

HAM

CI relationships

ITIL 4 Foundation

CSA

ITAM/ITOM/Discovery Specialist

Australian security clearance

Job description

Accenture seeks an experienced ServiceNow HAM/CMDB Consultant to drive hardware asset management, CMDB health, discovery, and ITIL-aligned processes within a complex enterprise environment in Australia. You will collaborate with IT Operations, Asset Management, and Infrastructure teams to improve data quality and governance.

The role requires hands-on ServiceNow expertise across HAM, CMDB, Discovery, and ITSM, plus strong CI relationships and service mapping knowledge.