ServiceNow Developer - ITSM/ITOM & Integrations

Accenture Global; Canberra; On-site; AUD 90,000 - 135,000; Full time

Job summary

Accenture in Australia is seeking an experienced ServiceNow Developer to design, develop, and customize ServiceNow applications across ITSM, ITOM, HRSD, CSM, and SecOps. You will create workflows, integrate APIs, and ensure platform security and upgrades.

The role requires strong scripting skills, ITIL familiarity, and excellent collaboration with cross-functional teams. You must be willing to work onsite 5 days a week and hold Australian working rights.

Qualifications

• Proficiency in ServiceNow development, including scripting.
• Experience with ITSM, ITOM, HRSD, CSM, or SecOps.
• Knowledge of web technologies (HTML, CSS, XML, REST/SOAP APIs).
• Familiarity with ITIL processes and frameworks.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.

Responsibilities

• Design, develop, and customize ServiceNow apps and modules.
• Create workflows, business rules, UI policies, client scripts, and other platform components.
• Develop custom applications and integrations using ServiceNow scripting.
• Perform platform upgrades and patches to ensure performance and security.
• Troubleshoot and resolve issues related to the ServiceNow platform.
• Integrate ServiceNow with third-party tools and systems via APIs.
• Develop and maintain data integrations between ServiceNow and other enterprise systems.
• Work with stakeholders to gather and analyze requirements.
• Collaborate with IT teams, project managers, and other developers to deliver solutions.
• Conduct unit, system, and user acceptance testing (UAT).
• Create technical documentation and training materials.
• Follow development best practices and ITIL compliance.

Skills

ServiceNow Dev

ITSM

ITOM

HRSD

CSM

SecOps

Web tech

ITIL

Problem solving

Communication

Education

ServiceNow Certification

Job description

Accenture in Australia is seeking an experienced ServiceNow Developer to design, develop, and customize ServiceNow applications across ITSM, ITOM, HRSD, CSM, and SecOps. You will create workflows, integrate APIs, and ensure platform security and upgrades.

The role requires strong scripting skills, ITIL familiarity, and excellent collaboration with cross-functional teams. You must be willing to work onsite 5 days a week and hold Australian working rights.