Senior Service Coordinator- Electronic Security Industry

ARA Security; Brisbane; On-site; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Competitive salary package

Secure role within a growing national

Exposure to high-profile clients

Career development opportunities

Job summary

ARA Security is seeking a Senior Service Coordinator to support our South East Queensland service operations from our Northgate office in Brisbane. You will coordinate field technicians, manage service jobs, invoicing, and compliance, while liaising with clients to ensure smooth service delivery.

The role requires strong scheduling, organisational skills, and a customer-focused approach, with experience in the electronic security, fire, or related technical services sectors highly regarded.

Qualifications

• Minimum 5 years' experience in a Service Coordinator, Service Administrator or Operations Coordinator role.
• Strong scheduling and technician dispatch experience.
• Excellent organisational and multitasking abilities.
• High attention to detail and accuracy.
• Strong verbal and written communication skills.
• Intermediate to advanced Microsoft Office skills.
• Ability to work autonomously and manage competing priorities.
• Professional presentation and customer-focused approach.

Responsibilities

• Coordinate and dispatch field technicians to reactive and planned maintenance works.
• Monitor service requests and ensure jobs are completed within contractual SLA requirements.
• Liaise with clients regarding service bookings, attendance, updates, and job completion.
• Create and manage work orders, job numbers, purchase orders, and invoices.
• Support service managers with operational reporting and administration.
• Coordinate subcontractors, ensuring compliance documentation is maintained and current.
• Track outstanding quotations, work orders, and purchase orders.
• Monitor stock arrivals and coordinate materials for service activities.
• Assist with technician onboarding, inductions, and compliance requirements.
• Maintain company systems and records with a high degree of accuracy.
• Assist with preparation of reports, spreadsheets, client correspondence, and service documentation.
• Support continuous improvement initiatives across service delivery processes.
• Build and maintain positive relationships with clients, technicians, and internal stakeholders.

Skills

Scheduling

Organisational skills

Communication

Multitasking

Autonomy

Tools

MS Office

ERP systems

Job description

Senior Service Coordinator- Electronic Security Industry

This is an exciting opportunity to start with a company that is growing and has excellent clients. The office is based in Nothgate. This highly respected industry leader is seeking a dynamic Senior Service Coordinator to join their close-knit team.

ARA Security is one of Australia's leading electronic security providers, delivering integrated security solutions and maintenance services to a diverse range of financial, commercial, government, and critical infrastructure clients nationwide. Due to continued growth, we are seeking an experienced Senior Service Coordinator to join our Northgate office and play a key role in supporting our service operations team.

This is an excellent opportunity for someone with strong coordination experience, preferably within the electronic security, fire, communications, electrical or technical services industry, who enjoys working in a fast-paced environment and wants to be part of a national organisation with an outstanding reputation.

About the Role

As our Senior Service Coordinator, you will be responsible for coordinating service delivery activities across South East Queensland, ensuring technicians, subcontractors, clients, and internal stakeholders receive a high level of support and communication. You will become a central part of the service team, managing technician schedules, customer requests, service jobs, invoicing, compliance requirements, and operational reporting.

Key Responsibilities

• Coordinate and dispatch field technicians to reactive and planned maintenance works.

• Monitor service requests and ensure jobs are completed within contractual SLA requirements.

• Liaise with clients regarding service bookings, attendance, updates, and job completion.

• Create and manage work orders, job numbers, purchase orders, and invoices.

• Support service managers with operational reporting and administration.

• Coordinate subcontractors, ensuring compliance documentation is maintained and current.

• Track outstanding quotations, work orders, and purchase orders.

• Monitor stock arrivals and coordinate materials for service activities.

• Assist with technician onboarding, inductions, and compliance requirements.

• Maintain company systems and records with a high degree of accuracy.

• Assist with preparation of reports, spreadsheets, client correspondence, and service documentation.

• Support continuous improvement initiatives across service delivery processes.

• Build and maintain positive relationships with clients, technicians, and internal stakeholders.

What We're Looking For

Essential

• Minimum 5 years' experience in a Service Coordinator, Service Administrator or Operations Coordinator role.

• Strong scheduling and technician dispatch experience.

• Excellent organisational and multitasking abilities.

• High attention to detail and accuracy.

• Strong verbal and written communication skills.

• Intermediate to advanced Microsoft Office skills.

• Ability to work autonomously and manage competing priorities.

• Professional presentation and customer-focused approach.

Highly Regarded

• Experience within the electronic security industry.

• Knowledge of CCTV, Access Control, Intercom, Intrusion Detection or Monitoring systems.

• Experience working with service management or ERP systems.

• Experience coordinating trades, technicians, or field service teams.

• Understanding of service-level agreements (SLAs) and maintenance contracts.

What We Offer

• Competitive salary package.

• Secure role within a growing national organisation.

• Supportive and collaborative team environment.

• Career development opportunities.

• Exposure to high-profile clients and projects across Australia.

• Modern office based in Northgate, Brisbane.

If you are an experienced Service Coordinator looking to join an industry leader and make a genuine impact on service delivery outcomes, we would love to hear from you.