End-User IT Support Specialist (Hybrid)

Macquarie Group; New South Wales; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

1 wellbeing leave day per year

Up to 5 additional service bonus leave

Parental leave (up to 20 weeks)

6 weeks' paid leave for non-primary

Volunteer leave and donation matching

Gender affirmation leave

Employee Assistance Program

Learning and development reimbursement

Hybrid and flexible working

Home office equipment reimbursement

Job summary

Macquarie Group is seeking a skilled IT Support specialist to join Tech Assist, providing desktop support across Windows and iOS, Microsoft 365, and end-user services for a global banking environment. You will troubleshoot hardware/software issues, assist with automation, and collaborate with multiple teams to improve user experience.

Hybrid and flexible working arrangements apply, with opportunities to contribute to dashboard reporting and endpoint management using Power BI, SCCM/Intune, and

Qualifications

• Experience in providing desktop support to end users in Windows and iOS environments.
• Proficient in Microsoft 365 productivity and collaboration tools.
• Strong working knowledge of Windows 10/11.
• Knowledge of Python for automation, reporting and process improvement initiatives.
• Competent in Active Directory administration.
• Diligent with the ability to adhere to security, regulatory and compliance processes.
• Familiar with SCCM and Intune endpoint management.
• Experience developing dashboards, reporting, and business insights using Power BI.
• Familiarity with SysTrack for endpoint analytics, performance monitoring and end-user experience management.
• Ability to leverage modern tools and automation technologies to improve operational efficiency and user outcomes.

Responsibilities

• Provide desktop support to end users across Windows and iOS environments.
• Troubleshoot software/hardware issues, conduct investigations with other teams.
• Research answers to issues, and participate in initiatives that improve the environment.
• Collaborate with teams to drive better end-user experience and security compliance.

Skills

Desktop support

Windows 10/11

Mac/iOS support

Microsoft 365

Python automation

Active Directory

Security & compliance

SCCM

Intune

Power BI dashboards

SysTrack familiarity

Tools

SCCM

Intune

SysTrack

Power BI

Job description

Macquarie Group is seeking a skilled IT Support specialist to join Tech Assist, providing desktop support across Windows and iOS, Microsoft 365, and end-user services for a global banking environment. You will troubleshoot hardware/software issues, assist with automation, and collaborate with multiple teams to improve user experience.

Hybrid and flexible working arrangements apply, with opportunities to contribute to dashboard reporting and endpoint management using Power BI, SCCM/Intune, and