IT Service Desk Specialist – End-User & Exec Support

Macmahon; Perth; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Parental Leave

Retail discounts

Novated leases

Wellbeing program

Job summary

Macmahon, a mining and civil contractor, is seeking an IT Support Officer to join the Service Desk at head office in Perth. You’ll be the first point of contact and help safeguard the confidentiality, integrity and availability of our technology services.

The role covers incident resolution, PC imaging, asset management, and supporting meeting rooms with AV and video conferencing for executives. You’ll work with Scalefusion MDM for mobile devices and collaborate with broader IT teams across

Qualifications

• Diploma / Degree in IT or related discipline.
• 2–3 years of experience in technical support/service desk role.
• Strong knowledge of IP addressing, firewalls, Remote Desktop and network troubleshooting.
• Experience using Manage Engine Service Desk Plus for logging and resolving incidents.
• Experience with MDM, preferably Scalefusion.
• Experience supporting meeting-room and video-conferencing tech for executives.

Responsibilities

• Resolve incidents and service requests; escalate as needed with timely updates.
• Diagnose and resolve hardware, software, printer, peripheral and connectivity issues.
• IT onboarding activities including PC imaging, user setup, and account creation.
• Maintain and coordinate IT assets with accurate records and allocation.
• Support mobile devices via Scalefusion MDM and troubleshoot.
• Provide technical assistance for board and executive meetings (AV/conferencing).

Skills

IP addressing

Firewalls

Remote Desktop

Manage Engine Service Desk Plus

Scalefusion

Video conferencing

Education

Diploma / Degree in IT or related discipline

Tools

Manage Engine Service Desk Plus

Scalefusion

Video conferencing systems

Job description

Macmahon, a mining and civil contractor, is seeking an IT Support Officer to join the Service Desk at head office in Perth. You’ll be the first point of contact and help safeguard the confidentiality, integrity and availability of our technology services.

The role covers incident resolution, PC imaging, asset management, and supporting meeting rooms with AV and video conferencing for executives. You’ll work with Scalefusion MDM for mobile devices and collaborate with broader IT teams across