Senior IT Support Analyst - End-User Tech & AV Expert

Asx Limited; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

ASX Limited is seeking an IT Analyst to join our Sydney CBD office on a 12-month contract. You will deliver frontline and onsite support across hardware, software, and collaboration technologies in a fast-paced corporate environment.

You will own issues from intake to resolution, maintain service quality, and contribute to technology improvement initiatives. Prior service desk experience and strong Windows/Office skills are essential.

Qualifications

• Previous experience in a Desktop Support, IT Support Analyst or Service Desk role.
• Strong knowledge of Microsoft Windows operating systems.
• Demonstrated experience supporting Microsoft Office applications.
• Solid understanding of workstation, laptop and peripheral hardware.
• Experience in a Service Desk environment with SLAs.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills with stakeholders at all levels.
• Exposure to audio visual, video conferencing and collaboration technologies.
• IT qualifications or certifications (Microsoft certifications highly regarded).
• Willingness to participate in on-call and after-hours support.

Responsibilities

• Provide Level 1 and Level 2 desktop support across hardware, software and mobile technologies.
• Install, configure and maintain laptops, workstations, peripherals and business applications.
• Troubleshoot and resolve technical issues relating to Microsoft Windows and Microsoft Office environments.
• Support video conferencing, audio visual systems and online meeting platforms.
• Manage incidents, service requests and escalations through the IT service management framework.
• Perform preventative maintenance and system checks across end‑user technology.
• Participate in technology improvement initiatives and project work.
• Maintain accurate documentation of incidents, resolutions and troubleshooting activities.
• Analyse recurring issues and recommend preventative solutions.
• Deliver outstanding customer service and build strong relationships with internal stakeholders.
• Participate in a rotating on‑call support roster, including occasional after‑hours support when required.

Skills

Level 1/2 support

Windows OS

Microsoft Office

Troubleshooting

Service Desk

Customer Service

On-call support

Audio Visual

Video Conferencing

Documentation

Tools

Laptops & Workstations

Job description

ASX Limited is seeking an IT Analyst to join our Sydney CBD office on a 12-month contract. You will deliver frontline and onsite support across hardware, software, and collaboration technologies in a fast-paced corporate environment.

You will own issues from intake to resolution, maintain service quality, and contribute to technology improvement initiatives. Prior service desk experience and strong Windows/Office skills are essential.