Senior IT services Officer (Affirmative measure - disability employment)

Australian Taxation Office; Newcastle; On-site; AUD 90,000 - 110,000; Full time

Job summary

Australian Taxation Office in Newcastle is seeking an APS 6 IT Services Officer to help deliver, operate and improve IT services across the organisation. You will work across ITSM activities, provide specialist advice, lead complex investigations and develop solutions that support business outcomes.

You will analyse information, assess risks, prepare performance reports, identify trends and contribute to knowledge management, procedures and project delivery.

Responsibilities

• Provide specialist advice across ITSM activities.
• Lead complex investigations and develop solutions.
• Analyze information, assess risks, and influence outcomes.
• Prepare reports on service performance and identify trends.
• Contribute to procedures, knowledge management and project delivery.
• Support continuous improvement of IT services across the enterprise.

Job description

This vacancy is an Affirmative Measure and is only open to people with disability. This measure is designed to address the under-representation of people with disability in the Australian Public Service.

We are seeking IT Services Officers to join our Enterprise Solutions and Technology area.

As an APS 6 IT Services Officer, you will play a key role in supporting the delivery, operation and continuous improvement of IT services across the organisation. Working across a range of IT Service Management (ITSM) activities, you’ll provide specialist advice, lead complex investigations, contribute to solutions that support operational and strategic business outcomes.

You will work collaboratively with business stakeholders, technical specialists, service providers and project teams to analyse information, assess risks and impacts, and develop solutions that support organisational objectives. Applying sound judgement and initiative, you’ll resolve complex issues, influence outcomes and ensure services remain effective, reliable and aligned with governance requirements.

You will prepare and analyse reports on service performance, identify trends, risks and emerging issues, providing insights and recommendations to support informed decision-making and service improvement initiatives. You’ll also contribute to operational procedures, knowledge management activities and project delivery, helping to improve the quality, efficiency and sustainability of IT services across the enterprise environment.

Some roles may require participation in on-call and after-hours arrangements to support real-time issue management.

These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Brisbane CBD, Canberra, Melbourne CBD, Newcastle, Sydney CBD or Townsville.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from individuals