Senior IT services Officer (Affirmative measure - disability employment)

Australian Taxation Office; Melbourne; In loco; AUD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Australian Taxation Office in Melbourne is seeking an APS 6 IT Services Officer to support the delivery, operation and improvement of IT services across the enterprise. You will work within ITSM activities, provide specialist advice, analyse information, assess risks and contribute to governance-aligned solutions.

You will collaborate with business stakeholders, technical specialists and project teams to produce reports on service performance, identify trends and provide insights to inform

Competenze

• Experience delivering IT services across large organisations.
• Ability to analyse information, assess risks and impacts.
• Familiarity with governance requirements and reporting.

Mansioni

• Analyse reports on service performance and identify trends.
• Collaborate with stakeholders to develop IT solutions.
• Prepare insights and recommendations to support decision-making.
• Contribute to project delivery and knowledge management.
• May participate in on-call and after-hours support.

Conoscenze

ITSM

Risk assessment

Stakeholder engagement

Investigations

Governance

Descrizione del lavoro

This vacancy is an Affirmative Measure and is only open to people with disability. This measure is designed to address the under-representation of people with disability in the Australian Public Service.

We are seeking IT Services Officers to join our Enterprise Solutions and Technology area.

As an APS 6 IT Services Officer, you will play a key role in supporting the delivery, operation and continuous improvement of IT services across the organisation. Working across a range of IT Service Management (ITSM) activities, you’ll provide specialist advice, lead complex investigations, contribute to solutions that support operational and strategic business outcomes.

You will work collaboratively with business stakeholders, technical specialists, service providers and project teams to analyse information, assess risks and impacts, and develop solutions that support organisational objectives. Applying sound judgement and initiative, you’ll resolve complex issues, influence outcomes and ensure services remain effective, reliable and aligned with governance requirements.

You will prepare and analyse reports on service performance, identify trends, risks and emerging issues, providing insights and recommendations to support informed decision-making and service improvement initiatives. You’ll also contribute to operational procedures, knowledge management activities and project delivery, helping to improve the quality, efficiency and sustainability of IT services across the enterprise environment.

Some roles may require participation in on-call and after-hours arrangements to support real-time issue management.

These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Brisbane CBD, Canberra, Melbourne CBD, Newcastle, Sydney CBD or Townsville.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from individuals