Senior IT Field Engineer - Onsite/Remote Support | NV2

Unisys; Canberra; On-site; AUD 70,000 - 100,000; Full time

Job summary

Unisys in Canberra seeks a Field Engineer to install, diagnose, maintain and service desktop, printers and peripherals at client sites, delivering high-quality IT support.

You will provide remote and on-site Level 2/3 support, manage end-user equipment, collaborate with service partners, and assist users with productivity tools during business hours. NV2 clearance required; rotating shifts; strong communication and customer service focus.

Qualifications

• NV2 Security Clearance must have for this role.
• Open to rotating shifting schedule.
• Time management.
• Motivated and enthusiastic.
• Experience in the delivery of IT support services with specified KPI's.
• Effective verbal and written communication skills.
• Strong focus on providing customer service, with great verbal and written communication skills.
• Problem-solving abilities and an analytical mindset.
• A keen interest in developing a career in IT.

Responsibilities

• Install, repair and maintain End User Productivity and Service Desk Equipment and Systems at client locations.
• Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.
• Level 2 and Level 3 support include: Experienced and knowledgeable Level 2 staff with deep knowledge of the Services; Highly skilled specialists who build, deploy, operate and maintain the Services.
• Manage and provide physical support for End User Productivity and Service Desk Equipment. This includes client supplied headsets, Smartphones and tablets.
• Work with Other Service Partners by providing physical support for Infrastructure at client locations that host EUPSD Services.
• Provide advice and assistance to End Users as required in connection with End User Productivity and Service Desk Equipment and Services, including the provision of a 'service hub' service with dedicated support staff during Business Hours at specified Locations.
• Allow the client to engage the Service Partner on issues without calling the Service Desk and be responsible for opening records for both Incidents and Requests on behalf of End Users.
• Maintain a high degree of professionalism.
• Ensure customer satisfaction throughout all transactions.

Skills

Customer service

Communication skills

Problem solving

Time management

Career development in IT

Job description

Unisys in Canberra seeks a Field Engineer to install, diagnose, maintain and service desktop, printers and peripherals at client sites, delivering high-quality IT support.

You will provide remote and on-site Level 2/3 support, manage end-user equipment, collaborate with service partners, and assist users with productivity tools during business hours. NV2 clearance required; rotating shifts; strong communication and customer service focus.