Senior IT Field Engineer — On-Site & Remote L2/L3 Support (Sydney)

Unisys; Sydney; Hybrid; AUD 95,000 - 125,000; Full time

Job summary

Unisys is seeking a skilled IT support professional to install, repair and maintain End User Productivity and Service Desk Equipment at client locations across Australia. You will provide remote and on-site Level 2 and Level 3 support for incidents and service requests that cannot be resolved by the Service Desk.

The role demands excellent communication, time management, and a proactive approach to service. Senior IT Field Engineer – On-Site & Remote L2/L3 Support, Sydney, NSW, AU.

Qualifications

• Experience providing L2/L3 IT support in a field or service desk environment.
• Strong communication and time management skills are essential.
• Willingness to travel to client sites across Australia.

Responsibilities

• Install, repair and maintain End User Productivity and Service Desk Equipment at client sites.
• Provide remote and on-site Level 2 and Level 3 support for incidents and service requests.
• Coordinate with other service partners to support client infrastructure.

Skills

Level 2 support

Level 3 support

On-site support

Remote support

IT field engineering

Customer service

Job description

Unisys is seeking a skilled IT support professional to install, repair and maintain End User Productivity and Service Desk Equipment at client locations across Australia. You will provide remote and on-site Level 2 and Level 3 support for incidents and service requests that cannot be resolved by the Service Desk.

The role demands excellent communication, time management, and a proactive approach to service. Senior IT Field Engineer – On-Site & Remote L2/L3 Support, Sydney, NSW, AU.