Senior IT Field Engineer – On-Site & Remote L2/L3 Support

Unisys; Australia; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

Unisys is seeking a skilled IT support professional to install, repair and maintain End User Productivity and Service Desk Equipment at client locations in Australia. You will provide remote and on-site Level 2 and Level 3 support for incidents and service requests that cannot be resolved by the Service Desk, and you will work with other service partners to support infrastructure at client sites.

The role demands excellent communication, time management, and a proactive approach to service.

Qualifications

• NV1 Security Clearance is must for this role.
• Time management, motivated and enthusiastic.
• Experience in the delivery of IT support services with specified KPI’s Effective verbal and written communication skills
• Strong focus on providing customer service, with great verbal and written communication skills
• Problem-solving abilities and an analytical mindset.

Responsibilities

• Install, repair and maintain End User Productivity and Service Desk Equipment and Systems at client locations.
• Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.
• Manage and provide physical support for End User Productivity and Service Desk Equipment.
• Work with Other Service Partners by providing physical support for Infrastructure at client locations that host EUPSD Services.
• Provide advice and assistance to End Users as required in connection with End User Productivity and Service Desk Equipment and Services.
• Open records for both Incidents and Requests on behalf of End Users.

Skills

Security clearance

Time management

Customer service

Verbal communication

Written communication

Problem-solving

Analytical mindset

Career interest in IT

Job description

Unisys is seeking a skilled IT support professional to install, repair and maintain End User Productivity and Service Desk Equipment at client locations in Australia. You will provide remote and on-site Level 2 and Level 3 support for incidents and service requests that cannot be resolved by the Service Desk, and you will work with other service partners to support infrastructure at client sites.

The role demands excellent communication, time management, and a proactive approach to service.