Senior It Field Engineer - On-Site & Remote L2/L3 Support

Unisys; Sydney; Hybrid; AUD 95,000 - 125,000; Full time

Job summary

Unisys is seeking a skilled IT support professional to install, repair and maintain End User Productivity and Service Desk Equipment at client locations across Australia. You will provide remote and on-site Level 2 and Level 3 support for incidents and service requests that cannot be resolved by the Service Desk.

The role demands excellent communication, time management, and a proactive approach to service. Senior IT Field Engineer – On-Site & Remote L2/L3 Support, Sydney, NSW, AU.

Qualifications

• Experience providing L2/L3 IT support in a field or service desk environment.
• Strong communication and time management skills are essential.
• Willingness to travel to client sites across Australia.

Responsibilities

• Install, repair and maintain End User Productivity and Service Desk Equipment at client sites.
• Provide remote and on-site Level 2 and Level 3 support for incidents and service requests.
• Coordinate with other service partners to support client infrastructure.

Skills

Level 2 support

Level 3 support

On-site support

Remote support

IT field engineering

Customer service

Job description

Unisys is seeking a skilled IT support professional to install, repair and maintain End User Productivity and Service Desk Equipment at client locations in Australia. You will provide remote and on-site Level 2 and Level 3 support for incidents and service requests that cannot be resolved by the Service Desk, and you will work with other service partners to support infrastructure at client sites.

The role demands excellent communication, time management, and a proactive approach to service.

Senior IT Field Engineer - On-Site & Remote L2/L3 Support Sydney, NSW, AU