Customer Success Manager

Coretex; Sydney; On-site; AUD 90,000 - 140,000; Full time

Job summary

EROAD in Sydney is seeking a Customer Success Manager to own a portfolio of customer relationships and drive their success.

You will act as the trusted advisor behind each account, coordinating with Sales, Product, Supply Chain and Finance to resolve issues and identify opportunities, while reporting to the Customer Success Team Lead in a fast-growing tech environment.

Qualifications

• 3 years in a customer success, customer service or customer-facing account management role.
• Background in the technology or SaaS industry.
• Experience working within a delivery framework such as Agile, Scrum, Kanban or a similar structured methodology.
• Familiarity with CRM tools.

Responsibilities

• Own a portfolio of customer accounts and build relationships that last
• Drive retention and growth across your portfolio
• Act as the go-to subject matter expert on our products for your customers
• Work closely with Sales, Product, Supply Chain and Finance to resolve issues and identify opportunities
• Report to the Customer Success Team Lead as part of a wider customer success function

Skills

Customer success management

Account management

Relationship building

Tools

CRM tools

Job description

Customer Success Manager | Sydney | EROAD

ABOUT THE COMPANY

EROAD is a global fleet management technology company listed on both the NZX and ASX, providing telematics-based solutions that help fleet operators manage compliance, safety and assets. As the business continues to grow across New Zealand, Australia and North America, we're looking for a Customer Success Manager to join our Sydney office and own a portfolio of customer relationships.

WHAT YOU'LL DO

This is a customer-facing role where you'll be the trusted advisor behind every account's success.

• Own a portfolio of customer accounts and build relationships that last
• Drive retention and growth across your portfolio
• Act as the go-to subject matter expert on our products for your customers
• Work closely with Sales, Product, Supply Chain and Finance to resolve issues and identify opportunities
• Report to the Customer Success Team Lead as part of a wider customer success function

WHAT YOU NEED

Here's what will set you up to succeed in this role.

• Around 3 years in a customer success, customer service or customer-facing account management role
• A background in the technology or SaaS industry
• Experience working within a delivery framework such as Agile, Scrum, Kanban or a similar structured methodology
• Familiarity with CRM tools

WHY JOIN

Here's what you can expect as part of the EROAD team.

• Be part of a high-growth, innovative technology company making a genuine difference for customers
• Work alongside a talented and collaborative team
• Competitive benefits package

Join a multicultural, diverse organisation that invests in continuous learning, including EAP offerings and AI tooling