Senior Housing & Outreach Officer — Frontline Services

Department of Housing & Public Works QLD; Logan City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Department of Housing & Public Works QLD – Logan QLD is offering a permanent flexible full-time role focused on housing and homelessness services. The position involves outreach work, field visits and working across office, telephone and community settings to connect people with housing and support.

The successful applicant will respond sensitively to people experiencing homelessness, approve high‑need housing applications, and supervise a team while building strong stakeholder relationships.

Qualifications

• Experience delivering housing or homelessness services is preferred.
• Willingness to travel, including overnight stays.
• Ability to apply sound judgement in complex situations and provide respectful, culturally responsive support.

Responsibilities

• Respond to people experiencing homelessness or at risk of homelessness with sensitive, client‑centred housing options.
• Approve high and very high need social housing applications and transfers; support QA of assessments.
• Build strong relationships with stakeholders to improve outcomes and manage complaints.
• Supervise team activities, monitor workload and report on operations.
• Work primarily in the field and in community settings, including with rough sleepers when needed.
• Contribute to workplace safety culture and day-to-day WHS practices.

Skills

Communication

Relationship building

Risk management

Job description

Department of Housing & Public Works QLD – Logan QLD is offering a permanent flexible full-time role focused on housing and homelessness services. The position involves outreach work, field visits and working across office, telephone and community settings to connect people with housing and support.

The successful applicant will respond sensitively to people experiencing homelessness, approve high‑need housing applications, and supervise a team while building strong stakeholder relationships.