Housing Pathways Officer (Frontline Services)

Department of Housing & Public Works QLD; Ipswich City; On-site; AUD 70,000 - 95,000; Full time

Job summary

Department of Housing & Public Works QLD in Ipswich seeks a Pathways Officer to connect people experiencing or at risk of homelessness with housing and support. The HOME program coordinates multi-agency assistance and works with local services, community organisations and government partners to create practical housing pathways for individuals and families.

The role is permanent, flexible full-time, based in Ipswich, contributing to a fairer housing system and stronger Queensland communities.

Qualifications

• Clear and respectful communication with people from diverse backgrounds.
• Ability to build strong working relationships with customers and stakeholders.
• Sound analytical skills and experience advising on housing solutions.
• Professional, ethical and culturally sensitive conduct.

Responsibilities

• Assess customer needs including immediate and longer-term housing needs and explain available assistance options.
• Collaborate with place-based stakeholders to help homeless individuals access suitable housing and support services.
• Build and maintain productive networks with community organisations, support agencies, local government and government partners.
• Contribute to local initiatives that strengthen service connections and improve coordinated responses.
• Provide advice to regional management and key stakeholders on housing and homelessness service outcomes.

Skills

Relationship building

Communication

Analytical skills

Problem solving

Stakeholder engagement

Job description

Department of Housing & Public Works QLD – Ipswich QLD

Want to do work that makes a real difference every day? This Pathways Officer role helps people experiencing or at risk of homelessness connect with the housing and support they need, when they need it most. The position works closely with local services, community organisations and government partners to create practical housing pathways and coordinated responses for individuals and families. Based in Ipswich, this is a permanent flexible full-time opportunity to contribute to a fairer housing system and stronger outcomes for Queensland communities.

Are you looking for a role where you can combine strong judgement, relationshipbuilding and practical problem-solving to support people with immediate and longerterm housing needs? As a Pathways Officer with Housing Outreach Mobile Engagement (HOME), you will help provide coordinated multi-agency assistance to individuals and families experiencing, or at risk of, homelessness.

This is a permanent flexible full-time opportunity based in Ipswich within Housing and Homelessness Services. The role contributes to the department's work delivering housing assistance and homelessness support services that make a real difference to Queenslanders.

In this role, you will:

• assess and respond to customer needs, including immediate and longer-term housing needs, and help customers understand the assistance options available to them
• work with place-based stakeholders to support people experiencing homelessness to access suitable housing options and relevant support services
• build and maintain productive networks with community organisations, support agencies, temporary accommodation providers, local government and other government partners
• contribute to local initiatives that strengthen service connections and improve coordinated responses
• provide advice to regional management and key stakeholders on issues affecting housing and homelessness service outcomes

This role may suit someone who:

• communicates clearly and respectfully with people from diverse backgrounds
• builds strong working relationships and collaborates effectively with customers and stakeholders
• brings sound analytical skills and experience in advising on housing solutions
• demonstrates professional, ethical and culturally sensitive behaviour
• can adapt to changing customer needs and manage competing demands in a balanced way

A Class C driver's licence is required, and travel, including overnight travel, will be part of the role.

Applications will remain current for 12 months.