Senior Housing Officer

Department of Housing & Public Works QLD; Brisbane; On-site; AUD 80,000 - 100,000; Full time

Job summary

Department of Housing & Public Works QLD is seeking a Senior Housing Officer for the Logan Housing Service Centre, Woodridge. You will lead a frontline team, assess housing applications and guide Officers to deliver safe, secure housing outcomes for Queenslanders.

You will engage with customers, community organisations and stakeholders to resolve issues and provide high-quality service, with a focus on collaboration and continuous improvement.

Qualifications

• Experience delivering frontline housing services and supporting customers in need.
• Ability to assess complex housing applications and make informed decisions.
• Proven leadership skills and ability to coach and mentor Housing Officers.

Responsibilities

• Assess complex housing applications and approve housing assistance decisions.
• Manage tenancy and property matters and resolve issues affecting customers.

Skills

Customer service

Team leadership

Frontline service delivery

Stakeholder engagement

Decision making

Job description

Department of Housing & Public Works QLD - Woodridge QLD

Make a meaningful difference in the lives of Queenslanders as a Senior Housing Officer based at the Logan Housing Service Centre, Woodridge. In this frontline leadership role, you will support people experiencing housing need by assessing applications, managing complex housing services, resolving issues and guiding Housing Officers to deliver quality customer outcomes. No two days are the same. You'll engage with customers, community organisations and stakeholders to help people access safe, secure and sustainable housing while contributing to stronger communities.

If you are motivated by helping others, leading people and solving complex challenges, this is an opportunity to build a rewarding career while making a real impact every day.

As a Senior Housing Officer with the Logan Housing Service Centre, you will play an important role in supporting Queenslanders to access safe, secure and sustainable housing. Working within Housing and Homelessness Services, you will combine frontline service delivery, decision-making and team leadership to help achieve positive outcomes for individuals, families and communities.

Staff who work at a Housing Service Centre deliver frontline services to Queenslanders in housing need.
Through Housing Service Centres across Queensland, HSC staff are our main contact points with customers. They connect them to information, options, and support services to meet their housing needs.

HSC staff work with customers to develop a plan that empowers them to improve their whole-of-life wellbeing and achieve safe, secure, and sustainable housing. Our work aims to reduce the barriers many Queenslanders face to accessing safe, secure, and affordable housing and helps create pathways for them to achieve housing independence.

Watch this video to hear from staff who work at Housing Service Centres:

In this role, you will work closely with customers to navigate housing assistance services and respond to a diverse range of housing needs. You will assess complex applications, approve housing assistance decisions, manage tenancy and property matters, and contribute to resolving issues that can have a significant impact on people's lives. Your work will involve collaborating with community organisations, support services and government partners to deliver coordinated and customer-focused solutions.

You will also provide day-to-day leadership and support to Housing Officers, helping to build capability, maintain service standards and ensure customers receive timely and effective assistance. Whether coaching team members, managing competing priorities or supporting operational decision-making, your contribution will help strengthen service delivery outcomes across the Housing Service Centre.

This position offers a varied and rewarding work environment. You may engage with customers in the office, over the phone, within the community and in customers' homes. You will have opportunities to develop expertise in housing services, build strong stakeholder relationships, contribute to property and tenancy outcomes, and represent the department in appeals and tribunal matters.

The Logan Housing Service Centre is looking for someone who brings sound judgement, a strong customer focus and the ability to support others while working through complex situations. In return, you will join a team committed to collaboration, respect and delivering meaningful outcomes for Queensland communities.

If you are passionate about helping people, leading by example and contributing to positive housing outcomes, this role offers the opportunity to make a genuine difference every day while continuing to build your professional experience and leadership capability.

What you'll bring

To be successful in this role, you'll bring strong customer service and communication skills, sound judgement, the ability to manage competing priorities and experience building positive relationships with customers, colleagues and stakeholders. You'll be comfortable working in a dynamic frontline environment, including meeting with customers in their homes and the community.

Mandatory requirement:

A current Class C Driver's Licence is required for this role.

Applications will remain current for 12 months.