Housing Officer

Regional Housing; Queensland; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Meaningful role

Supportive culture

Development opportunities

Social impact work

Job summary

Regional Housing is a Tier 1 not-for-profit organisation delivering crisis, transitional and long-term social housing across regional Queensland. The Housing Officer will oversee tenancy management and assess customer needs, providing appropriate advice and referrals to sustain tenancies.

The role requires excellent communication, stakeholder engagement and the ability to work independently in a changing environment.

Qualifications

• Relevant qualifications or demonstrated experience in the housing and homelessness sector, Human Services or another relatable field.
• Knowledge of community services and support pathways.
• Excellent communication and interpersonal skills with the ability to engage respectfully with a diverse customer base.
• Proven ability to build and maintain effective internal and external stakeholder relationships.
• Demonstrated problem-solving, negotiation and conflict resolution skills.
• Effective time management and organisational skills including accurate recordkeeping.
• Ability to work independently and collaboratively with adaptability in a changing environment.
• Proficiency in Microsoft Office and the capacity to adopt new systems.
• Holder of Australian Citizenship or full, unrestricted Australian work rights.
• Ability to obtain and maintain a National Police Check, Blue Card and Disability Worker Screening Clearance.
• Current Queensland C-Class Driver Licence.

Responsibilities

• In a Housing Officer role, manage tenancies and conduct assessments of customer needs.
• Provide advice, support and referrals to customers under social housing programs.
• Maintain strong internal and external stakeholder relationships and support community engagement.
• Support the successful sustainment of tenancies through an effective allocation process.
• Work within core organisational values, policies and funding guidelines.

Skills

Communication

Interpersonal skills

Stakeholder management

Negotiation

Conflict resolution

Time management

Recordkeeping

Independent work

Adaptability

Education

Housing/Homelessness exp

Tools

Microsoft Office

Job description

Regional Housing is a Tier 1 not-for-profit organisation delivering crisis, transitional and long-term social housing across regional Queensland. Our vision —every person has a home— guides everything we do.

We are proud of our inclusive, supportive team culture and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally diverse communities, LGBTIQ+ people, veterans, refugees and people with disabilities.

Position Objective

The role of a Housing Officer involves tenancy management of customers housed through social housing programs. The role supports the successful sustainment of tenancies through an effective allocation process, conducting professional and compassionate assessments of customer needs and providing appropriate advice, support and referrals.

The Housing Officer will perform their duties in accordance with core organisational values, established policies and procedures, funding guidelines and relevant legislation, while maintaining strong internal and external stakeholder relationships and supporting positive community engagement.

This is a full-time role (76 hours) with the flexibility to work a nine-day fortnight.

Selection Criteria

Relevant qualifications or demonstrated experience in the housing and homelessness sector, Human Services or another relatable field.

Knowledge of community services and support pathways.

Excellent communication and interpersonal skills with the ability to engage respectfully with a diverse customer base.

Proven ability to build and maintain effective internal and external stakeholder relationships.

Demonstrated problem-solving, negotiation and conflict resolution skills.

Effective time management and organisational skills including accurate recordkeeping.

Ability to work independently and collaboratively with adaptability in a changing environment.

Proficiency in Microsoft Office and the capacity to adopt new systems.

Holder of Australian Citizenship or full, unrestricted Australian work rights.

Ability to obtain and maintain a National Police Check, Blue Card and Disability Worker Screening Clearance.

Current Queensland C-Class Driver Licence.

What We Offer

A meaningful role making a real difference in the community.

Supportive, values-driven team culture.

Training and professional development opportunities.

The chance to work with a respected organisation committed to social impact.

All applications are confidential and only shortlisted candidates will be contacted.

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