Senior Housing Officer: Frontline Housing Leader

Department of Housing & Public Works QLD; Brisbane; On-site; AUD 80,000 - 100,000; Full time

Job summary

Department of Housing & Public Works QLD is seeking a Senior Housing Officer for the Logan Housing Service Centre, Woodridge. You will lead a frontline team, assess housing applications and guide Officers to deliver safe, secure housing outcomes for Queenslanders.

You will engage with customers, community organisations and stakeholders to resolve issues and provide high-quality service, with a focus on collaboration and continuous improvement.

Qualifications

• Experience delivering frontline housing services and supporting customers in need.
• Ability to assess complex housing applications and make informed decisions.
• Proven leadership skills and ability to coach and mentor Housing Officers.

Responsibilities

• Assess complex housing applications and approve housing assistance decisions.
• Manage tenancy and property matters and resolve issues affecting customers.

Skills

Customer service

Team leadership

Frontline service delivery

Stakeholder engagement

Decision making

Job description

Department of Housing & Public Works QLD is seeking a Senior Housing Officer for the Logan Housing Service Centre, Woodridge. You will lead a frontline team, assess housing applications and guide Officers to deliver safe, secure housing outcomes for Queenslanders.

You will engage with customers, community organisations and stakeholders to resolve issues and provide high-quality service, with a focus on collaboration and continuous improvement.