Senior Housing Officer (Frontline Services)

Department of Housing & Public Works QLD; Logan City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Department of Housing & Public Works QLD – Logan QLD is offering a permanent flexible full-time role focused on housing and homelessness services. The position involves outreach work, field visits and working across office, telephone and community settings to connect people with housing and support.

The successful applicant will respond sensitively to people experiencing homelessness, approve high‑need housing applications, and supervise a team while building strong stakeholder relationships.

Qualifications

• Experience delivering housing or homelessness services is preferred.
• Willingness to travel, including overnight stays.
• Ability to apply sound judgement in complex situations and provide respectful, culturally responsive support.

Responsibilities

• Respond to people experiencing homelessness or at risk of homelessness with sensitive, client‑centred housing options.
• Approve high and very high need social housing applications and transfers; support QA of assessments.
• Build strong relationships with stakeholders to improve outcomes and manage complaints.
• Supervise team activities, monitor workload and report on operations.
• Work primarily in the field and in community settings, including with rough sleepers when needed.
• Contribute to workplace safety culture and day-to-day WHS practices.

Skills

Communication

Relationship building

Risk management

Job description

Department of Housing & Public Works QLD – Logan QLD

Looking for a role where the work is hands-on, meaningful and community focused?

This opportunity supports people experiencing or at risk of homelessness by delivering practical housing assistance, outreach support and coordinated responses with partner services.

Working across the office, by phone and in the community, the role helps connect individuals and families with the housing and support they need at critical times. It contributes to the departmentￂs vision for a fair and sustainable housing system and delivers services that make a real difference to Queenslanders.

If you are seeking a role with purpose and impact, this opportunity may be the right fit.

As part of Housing and Homelessness Services, the role contributes to the department's vision for a fair and sustainable housing system and to services that make a real difference for Queenslanders.

Based in Robina, this is a permanent flexible full-time opportunity. The role works across a range of settings, including in person, by telephone, through correspondence, in the field and through outreach services in the community.

In this role, the successful applicant will:

• Respond appropriately and sensitively to people experiencing homelessness or preparing to transition from supported accommodation, with a focus on understanding individual housing needs.
• Approve high and very high need social housing applications and transfers, and support quality assurance of application assessments.
• Build effective relationships with stakeholders to improve customer outcomes and processes, and manage formal internal and external complaints to support resolution.
• Supervise team activities and exercise delegation as required, including monitoring workload, addressing operational issues and reporting.
• Work primarily in the field, including meeting with customers who may be rough sleeping, in conditions that can be changeable and may require sound judgement, vigilance and risk management.
• Help maintain a strong workplace safety culture by ensuring workplace health and safety practices are part of day-to-day operations.

This role would suit someone who builds strong relationships, communicates clearly and brings sound judgement to complex situations. It offers the opportunity to deliver respectful, culturally responsive services that support better outcomes for people and communities.

Mandatory requirements:

• Class C driver's licence.
• Travel will be required, including overnight travel.

Applications to remain current for 12 months.