Housing Services Officer — Frontline Tenancy & Wellbeing

Queensland Government; Toowoomba Regional; Presencial; AUD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Queensland Government in Toowoomba is seeking a Housing Officer to deliver frontline housing services. You will interview customers, assess housing and bond applications, and coordinate referrals to support services to meet housing needs.

You will manage tenancy arrangements, resolve disputes, inspect properties, monitor arrears, and maintain accurate records using Microsoft Office while upholding Workplace Health and Safety policies.

Formación

• Customer service and interview skills to engage with customers.
• Ability to refer customers to appropriate support services.
• Experience or understanding of tenancy management processes.

Responsabilidades

• Respond to customers, conduct interviews, refer to support services, assess housing and bond applications.
• Manage tenancy arrangements, allocations and vacancies, liaising with community and other housing providers.
• Conduct home visits, resolve tenancy disputes, and manage property maintenance.
• Monitor arrears, rent assessments, deductions and refunds, and handle sundry debts.
• Use Microsoft products to maintain accurate customer and property records and notes.
• Support and uphold Workplace Health and Safety policies in daily operations.

Conocimientos

Customer service

Interviewing

Referrals to support services

Tenancy management

Property inspections

Record keeping

Safety compliance

Herramientas

Microsoft Office

Descripción del empleo

Queensland Government in Toowoomba is seeking a Housing Officer to deliver frontline housing services. You will interview customers, assess housing and bond applications, and coordinate referrals to support services to meet housing needs.

You will manage tenancy arrangements, resolve disputes, inspect properties, monitor arrears, and maintain accurate records using Microsoft Office while upholding Workplace Health and Safety policies.