Senior Front Desk & Customer Experience Lead

Bluefit; Sydney; Vor Ort; AUD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Free facility access

Family discounts

Career progression

Zusammenfassung

BlueFit Mount Annan Leisure Centre is seeking a high-energy Senior Customer Service Officer to lead front-of-house and coach junior reception staff. You’ll welcome families, support swim school processes, and ensure smooth desk operations using Freshdesk and related tools. This full-time role includes a 5-day roster with weekend work and opportunities for career progression.

If you love connecting with people and thrive in a fast-paced community hub, apply to join BlueFit's Mount Annan team.

Qualifikationen

• 2–5+ years in front-facing customer service, hospitality, retail, or membership sales.
• Clear, empathetic communication to connect with diverse community members.
• Problem-solving mindset with a proactive, solution-focused attitude.
• Tech confident with service desk tools; Links experience is a bonus.

Aufgaben

• Deliver frontline customer service across face-to-face desk interactions, phone calls, and email channels.
• Guide new members through options, follow up on leads, and assist existing members with accounts.
• Manage swim school enrolments, level changes, and fee processing with care.
• Oversee front-desk administration and member communications tools to run smoothly.

Kenntnisse

Customer service

Hospitality

Retail

Membership sales

Tools

Freshdesk

Links experience

Jobbeschreibung

BlueFit Mount Annan Leisure Centre is seeking a high-energy Senior Customer Service Officer to lead front-of-house and coach junior reception staff. You’ll welcome families, support swim school processes, and ensure smooth desk operations using Freshdesk and related tools. This full-time role includes a 5-day roster with weekend work and opportunities for career progression.

If you love connecting with people and thrive in a fast-paced community hub, apply to join BlueFit's Mount Annan team.