Customer Experience Lead – Leisure Centre Front Desk

Ourmob.com.au Chemistry Pty; Campbelltown; On-site; AUD 76,000 - 82,000; Full time

Benefits offered by this job

Fitness membership programs

Professional development opportunities

Job summary

Campbelltown City Council is seeking a Customer Service Officer for the Gordon Fetterplace Aquatic Centre in Campbelltown. The role focuses on delivering outstanding customer experiences face-to-face and over the phone in a busy leisure facility.

You will manage front desk operations, handle admissions, cash handling and member care while building strong community relationships. A positive, flexible attitude and weekend availability are essential.

Qualifications

• Experience in providing customer service in a high-volume leisure or frontline environment.
• Face-to-face and phone-based customer service experience.
• Cash handling and internal audit familiarity.
• Strong communication and interpersonal skills.
• Current Resuscitation Certificate and First Aid are preferred or willingness to obtain.

Responsibilities

• Meet and greet customers and manage front desk operations.
• Handle telephone and electronic enquiries with professionalism.
• Oversee admissions, cash handling and member care.
• Maintain service standards in a high-volume, fast-paced environment.
• Roster adherence, including weekends and public holidays.

Skills

Customer service

Cash handling

Interpersonal skills

Resuscitation cert

Job description

Campbelltown City Council is seeking a Customer Service Officer for the Gordon Fetterplace Aquatic Centre in Campbelltown. The role focuses on delivering outstanding customer experiences face-to-face and over the phone in a busy leisure facility.

You will manage front desk operations, handle admissions, cash handling and member care while building strong community relationships. A positive, flexible attitude and weekend availability are essential.