Frontline Member Experience Specialist

Aligned Leisure; Albury City; On-site; AUD 30,000 - 41,000; Full time

Job summary

Aligned Leisure in New South Wales is hiring Customer Experience Officers to deliver outstanding service at the front desk across our leisure facilities. You will match programs and memberships to member needs and maintain a welcoming, professional environment.

Essential qualifications include experience in customer service, First Aid/CPR, and Working with Children Check. You will also contribute to program promotions and handle inquiries with care and integrity.

Qualifications

• Experience in delivering exceptional customer service.
• First Aid and CPR Certificate.
• Working with Children Check.

Responsibilities

• Provide frontline service for facility programs and services.
• Proactively address all enquiries, ensuring suitable outcomes are provided to each individual customer.
• Look for upsell and cross sell opportunities based on individual needs.
• All administrative duties that are required as part of a successful frontline function.
• Take tours as requested by customers.
• Maintain exceptional self and workspace presentation.
• Outstanding service delivery to all customers and stakeholders.
• Customer Experience Officers may from time to time be required to undertake other tasks as directed by the Head of Customer Experience or the Membership Officer.

Skills

Customer service experience

Education

First Aid and CPR Certificate

Working with Children Check

Job description

Aligned Leisure in New South Wales is hiring Customer Experience Officers to deliver outstanding service at the front desk across our leisure facilities. You will match programs and memberships to member needs and maintain a welcoming, professional environment.

Essential qualifications include experience in customer service, First Aid/CPR, and Working with Children Check. You will also contribute to program promotions and handle inquiries with care and integrity.