Member Experience Consultant

Bluefit; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Free all-access gym membership

Staff discounts on swimming lessons

Job summary

BlueFit is seeking a proactive sales-focused professional at our Sydney facilities to grow memberships through outreach, tours, consultations and referrals.

You will build rapport with potential members, guide them to suitable options, and work with a team to exceed sales targets while delivering high-quality engagement and service.

Qualifications

• Proven background in sales, hospitality, or retail.
• Excellent communication and relationship-building abilities.
• Ability to meet KPIs while delivering high-quality member engagement.
• Compliance with WWCC, CPR and Senior First Aid certifications required.

Responsibilities

• Drive member growth: generate leads, follow up enquiries, convert to members.
• Inspire referrals by engaging with the fitness and aquatic community.
• Connect & consult: understand member goals and present suitable options.
• Exceed targets: collaborate with team to achieve sales goals and great member experience.

Skills

Sales experience

Customer service

Communication skills

Team player

CPR/First Aid basics

Job description

BlueFit is a leading leisure facility management company, partnering with councils to deliver aquatic, fitness, and community programs across Australia. Guided by our values of community, transparency, partnership, innovation, quality, and safety, our mission is to inspire community activity and wellbeing. With 60+ facilities nationwide, we’re committed to creating inclusive spaces that make a real difference.

This is initially a 12 months fixed term contract with the potential of becoming permanent. It attracts a base salary plus uncapped commissions.

We are looking to fill this vacancy at both Hurstville Aquatic Centre and Lane Cove Aquatic Centre.

About the role

As part of our team at Hurstville, you will play a key role in shaping how we connect with our local community and members. The role is responsible for generating new memberships through proactive outreach, tours, consultations, and referrals, ensuring members are guided into the most suitable options to support their goals and long-term satisfaction.

Your key responsibilities will include:

• Drive Member Growth: Proactively generate fresh leads, follow up enquiries, and convert prospects into proud members.
• Inspire Referrals: Stay actively engaged with our vibrant fitness and aquatic community to drive word-of-mouth and member referrals.
• Connect & Consult: Build genuine rapport to uncover prospective members' goals and show how our facilities can help achieve them.
• Exceed Targets Together: Work collaboratively as a team to smash sales targets by delivering a first-class member experience.

What you can bring

• People Power: Proven background in sales, hospitality, or retail—extra points for fitness or aquatic experience!
• The Gift of Gab: Exceptional communication skills and a natural ability to build genuine relationships.
• Target Smasher: Goal-driven mindset that loves hitting KPIs without compromising on high-quality member engagement.
• Self-Starter & Team Player: Organised, proactive, and just as comfortable flying solo as you are collaborating.
• Safety First: Valid state Working With Children Check (WWCC), plus current CPR and Senior First Aid certifications.

Why You’ll Love Working With Us

• Health & Wellness: A Free All-Access Gym Membership for you, plus significant staff discounts on swimming lessons for your family.
• Career Acceleration: We invest in our people. You’ll have access to internal RTO training and mentorship from senior P&C leaders.
• Culture: We work hard, have fun, and support each other. You’ll be part of a team that values respect and "solutions-minded" thinking.

Our commitment to child safety

All children and young people have the right to be safe and feel safe. It is our commitment at BlueFit that the safety, wellbeing, and empowerment of children and young people is supported across all of our facilities and services. As such, as part of our recruitment process, all of our candidates will be appropriately screened. This will include a working with children check and reference checks and may include a police check.