Front Desk & Guest Experience Lead – Aquatic Centre

Council Jobs; Campbelltown; Sur place; AUD 76 000 - 82 000; Plein temps

Avantages offerts par ce poste

Fitness membership program

Résumé du poste

Campbelltown City Council's Gordon Fetterplace Aquatic Centre seeks a friendly Front Desk Customer Service Officer. You will greet customers, handle inquiries both in person and by phone, manage admissions, cash handling and member care in a fast-paced leisure setting.

This full-time on-site role offers 38 hours/week with an annual salary of AU$75,542.22–AU$81,770.01 plus 12% super and applicable penalties, plus access to fitness membership.

Qualifications

• Experience in customer service in a high-volume, fast-paced environment (Leisure or recreation preferred).
• Experience in face-to-face and phone-based customer service roles.
• Understanding of excellent customer service principles.
• Experience in cashiering and internal audit requirements.
• Strong communication and interpersonal skills.
• Current Resuscitation Certificate and First Aid Certificate (or willingness to obtain).
• Willingness to work a roster with early starts and late finishes, including weekends and public holidays.
• Current Working With Children Check or willingness to obtain.
• Commitment to living Council values of respect, integrity, teamwork, trust and optimism.

Responsabilités

• Meet and greet customers; manage day-to-day front desk operations.
• Deliver direct customer service via face-to-face, phone, and online inquiries.
• Assist admissions, cash handling and member care in a busy leisure setting.
• Maintain accurate records and support routine internal audits where required.

Connaissances

Customer service in high-volume enviro

Face-to-face service

Phone-based service

Cashiering

Interpersonal skills

Resuscitation & First Aid

Roster weekends/holidays

Working With Children Check

Core values: respect & teamwork

Description du poste

Campbelltown City Council's Gordon Fetterplace Aquatic Centre seeks a friendly Front Desk Customer Service Officer. You will greet customers, handle inquiries both in person and by phone, manage admissions, cash handling and member care in a fast-paced leisure setting.

This full-time on-site role offers 38 hours/week with an annual salary of AU$75,542.22–AU$81,770.01 plus 12% super and applicable penalties, plus access to fitness membership.