Senior Customer Service Officer

Bluefit; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Free facility access

Family discounts

Career progression

Job summary

BlueFit Mount Annan Leisure Centre is seeking a high-energy Senior Customer Service Officer to lead front-of-house and coach junior reception staff. You’ll welcome families, support swim school processes, and ensure smooth desk operations using Freshdesk and related tools. This full-time role includes a 5-day roster with weekend work and opportunities for career progression.

If you love connecting with people and thrive in a fast-paced community hub, apply to join BlueFit's Mount Annan team.

Qualifications

• 2–5+ years in front-facing customer service, hospitality, retail, or membership sales.
• Clear, empathetic communication to connect with diverse community members.
• Problem-solving mindset with a proactive, solution-focused attitude.
• Tech confident with service desk tools; Links experience is a bonus.

Responsibilities

• Deliver frontline customer service across face-to-face desk interactions, phone calls, and email channels.
• Guide new members through options, follow up on leads, and assist existing members with accounts.
• Manage swim school enrolments, level changes, and fee processing with care.
• Oversee front-desk administration and member communications tools to run smoothly.

Skills

Customer service

Hospitality

Retail

Membership sales

Tools

Freshdesk

Links experience

Job description

Be the Heartbeat of Our Mount Annan Community!

At BlueFit, we believe local leisure centres are the beating heart of a community. We are on the hunt for a high-energy, people-first Senior Customer Service Officer to partner with our Customer Success Manager and lead our front-of-house experience at Mount Annan Leisure Centre!

If you love connecting with people—from excited kids heading in for swim lessons to our vibrant senior members staying active—and thrive in a fast-paced environment where no two days are the same, this is your spot!

What the Role is Really About

As our Senior Customer Service Officer, you are the face, voice, and welcoming smile of Mount Annan. You’ll set the tone, coach junior reception staff, help families navigate their swim school journeys, and turn every visitor's day into a great one.

How You’ll Make an Impact:

• Front-Line Service Excellence: Deliver genuine, warm customer service across face-to-face desk interactions, phone calls, and email channels.

• Membership & Sales Support: Guide new members through their options, follow up on warm leads, and assist existing members with their account enquiries.

• Swim School Operations: Manage swim school enrolments, smooth out level changes, and handle fee processing with care and efficiency.

• Workflow & Systems Admin: Keep our front-desk administration, data entry, and member communication tools running like clockwork.

Roster & Availability

This is a full-time position working a set 5-day roster that includes one weekend day. We’re looking for someone with full availability across opening, closing, and evening shifts.

What You’ll Bring to the Team:

• 2–5+ Years Customer Experience: Solid background in front-facing customer service, hospitality, retail, or membership sales.

• People & Communication Skills: Clear, empathetic, and engaging communication with a natural ability to connect with diverse community members.

• Problem-Solving Mindset: A proactive, solution-focused attitude that resolves customer queries with patience and positivity.

• Tech Confidence: Comfortable working with service desk tools (Freshdesk) and management platforms (Links experience is a big bonus!).

• Certifications (Required or willing to obtain):
  • HLTAID009 – Provide CPR
  • HLTAID011 – Provide First Aid
  • Current Working with Children Check (Employee)

Why You’ll Love Working with BlueFit

• A Culture That Backs You: Work in a supportive, fun team environment where your hard work is noticed and celebrated.

• Free Facility Access: Enjoy FREE gym and pool memberships for you and discounts for your family!

• Real Career Progression: Access pathways into team leadership, department management, and national roles across our growing network.

Diversity & Child Safety at BlueFit

We are committed to creating an inclusive, safe workplace where everyone belongs. Candidates from Aboriginal and Torres Strait Islander backgrounds, people with disability, culturally diverse backgrounds, and all genders are strongly encouraged to apply.

All children have the right to feel safe and be safe. BlueFit holds a zero-tolerance policy for child abuse and conducts full background and reference screening for all successful candidates.

Ready to Join the Team?

If you're ready to bring your energy and customer service skills to our Mount Annan family, we’d love to hear from you!