Front Desk & Café Associate — Member Services

Marlin Coast Swimming and Fitness; Cairns Regional; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Permanent full-time hours

Pay in accordance with Fitness Award

Job summary

Marlin Coast Swimming & Fitness in Cairns North is seeking a friendly Customer Services Officer to join our team. You will be the first point of contact for patrons, handling kiosk and café sales, memberships, bookings and inquiries.

This role requires excellent communication, cash handling and a willingness to learn new systems in a fast-paced aquatic facility. We offer permanent full-time hours, a supportive team and a commitment to safe, welcoming environments.

Qualifications

• Experience in customer service, hospitality, retail or reception.
• Excellent communication and interpersonal skills.
• A positive, friendly and professional attitude.
• Strong organisational and time management skills.
• Confidence using computers and learning new systems.
• Experience with cash handling and POS systems (preferred).
• The ability to multitask in a busy environment.
• A flexible approach to working mornings, evenings, weekends and public holidays.
• A team-first attitude and willingness to learn.

Responsibilities

• Delivering exceptional customer service to patrons and visitors.
• Processing kiosk, café and merchandise sales using our POS system.
• Assisting with memberships, program enrolments and bookings.
• Preparing and serving food and coffee.
• Handling cash and EFTPOS transactions accurately.
• Ensuring the kiosk and reception areas remain clean, organised and welcoming.
• Responding professionally to customer enquiries and resolving issues where appropriate.
• Supporting a safe workplace by following all Workplace Health & Safety procedures.
• Working collaboratively with the wider facility team.
• Opening and closing of facility.

Skills

Customer service

Hospitality

Reception

Cash handling

POS systems

Barista skills

Teamwork

Communication

Education

First Aid Certificate

CPR Certificate

Food Handler Certificate

Queensland Blue Card

Tools

POS systems

Job description

Marlin Coast Swimming & Fitness in Cairns North is seeking a friendly Customer Services Officer to join our team. You will be the first point of contact for patrons, handling kiosk and café sales, memberships, bookings and inquiries.

This role requires excellent communication, cash handling and a willingness to learn new systems in a fast-paced aquatic facility. We offer permanent full-time hours, a supportive team and a commitment to safe, welcoming environments.