Field IT Asset & End-User Support Engineer

Dormont Manufacturing Co; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

Dormont Manufacturing Co is seeking a Field Engineer based in Canberra to manage and service desktop/laptop computers, printers, and peripherals. Responsibilities include providing Level 2 and Level 3 support, and ensuring high customer satisfaction.

The ideal candidate must have NV1 Security Clearance, experience in IT support services, and strong communication skills. This is an opportunity for those motivated to develop a career in IT.

Qualifications

• NV1 Security Clearance is a must for this role.
• Experience in delivering IT support services with specified KPIs.
• Strong focus on providing customer service.

Responsibilities

• Install, diagnose, maintain and service computer-related products.
• Provide Level 2 and Level 3 support to all End Users.
• Manage physical support for End User Productivity and Service Desk Equipment.

Skills

Time management

Effective verbal and written communication

Problem-solving abilities

Job description

Dormont Manufacturing Co is seeking a Field Engineer based in Canberra to manage and service desktop/laptop computers, printers, and peripherals. Responsibilities include providing Level 2 and Level 3 support, and ensuring high customer satisfaction.

The ideal candidate must have NV1 Security Clearance, experience in IT support services, and strong communication skills. This is an opportunity for those motivated to develop a career in IT.