Senior Field Engineer: Onsite Tech Support & Installations

Unisys; Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our Field Engineers provide the full range of on-site engineering support, owning service activity and performing advanced maintenance for large, complex clients.

You will use advanced tools to resolve client problems, perform scheduled installs, and offer technical feedback to improve service delivery. NV1 clearance and 2–4 years’ experience are required.

Qualifications

• NV1 Security Clearance is mandate.
• 2-4 years’ experience in area of responsibility.
• High School Diploma or GED required; May require technical certification or Associate Degree.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Skills

Field engineering

On-site service delivery

Education

High School Diploma or GED

Technical certification

Associate Degree

Job description

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our Field Engineers provide the full range of on-site engineering support, owning service activity and performing advanced maintenance for large, complex clients.

You will use advanced tools to resolve client problems, perform scheduled installs, and offer technical feedback to improve service delivery. NV1 clearance and 2–4 years’ experience are required.