Senior Field Engineer: Onsite Tech Lead for Complex Clients

Unisys; Australia; On-site; AUD 80,000 - 120,000; Full time

Job summary

Unisys is seeking a Field Engineer to provide the full range of on-site engineering support for a base of large and complex clients. You will own the on-site service activity and perform advanced maintenance on all products, including low-complexity installations.

In this role you will use advanced tools and knowledge to troubleshoot and install, give feedback to improve service delivery, and help the team by addressing systemic issues.

Qualifications

• NV1 Security Clearance is mandatory.
• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years' experience in area of responsibility.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Education

High School Diploma or GED

Job description

Unisys is seeking a Field Engineer to provide the full range of on-site engineering support for a base of large and complex clients. You will own the on-site service activity and perform advanced maintenance on all products, including low-complexity installations.

In this role you will use advanced tools and knowledge to troubleshoot and install, give feedback to improve service delivery, and help the team by addressing systemic issues.