Senior Technical Field Engineer

Unisys; Western Australia; On-site; AUD 90,000 - 120,000; Full time

Job summary

Unisys is seeking a Field Engineer to provide comprehensive on-site engineering support for large enterprise clients. You will take full ownership of onsite service activities, perform advanced maintenance and install activities, and use advanced tools to resolve issues and complete scheduled work.

Collaboration and proactive issue resolution are essential. The role emphasizes improving client service metrics, documentation, and ongoing feedback to enhance overall service delivery.

Qualifications

• Experience in Enterprise-level work managing complex client environments.
• Experience installing, repairing and providing technical maintenance for products and components on customer premises.
• Ability to ensure systems operate as designed and are maintained/upgraded per requirements.
• Strong collaboration with technical colleagues to deliver timely service.

Responsibilities

• Provide the full range of Field Engineering support for assigned enterprise clients.
• Own onsite service activities to ensure seamless delivery and client satisfaction.
• Perform advanced maintenance on products and systems, including installation activities of low to medium complexity.
• Use advanced tools and technical expertise to resolve client problems and conduct scheduled installs.
• Provide technical feedback to improve service delivery and identify systemic team issues.
• Proactively support teammates and monitor issues to inform management and drive improvements.

Skills

Enterprise experience

Client environments

Install & maintenance

Collaboration skills

Tools

Diagnostics tools

Job description

What success looks like in this role:

Provides the full range of Field Engineering support for an assigned base of large and complex enterprise clients. Takes complete ownership of onsite service activities, ensuring seamless delivery and client satisfaction. Performs advanced-level maintenance on products and systems, including installation activities of low to medium complexity. Uses advanced tools and technical expertise to resolve client problems and conduct scheduled installs. Provides technical feedback on equipment, systems, and processes to improve overall service delivery. Identifies and resolves systemic issues within the team, contributing to continuous improvement. Proactively supports team members by offering technical assistance and expertise. Contributes to improved client service metrics, reporting, and documentation. Monitors technical and process issues, proactively informing management and recommending improvements.

You will be successful in this role if you have:

• A strong background in Enterprise-level work, with proven ability to manage complex client environments.
• Experience installing, repairing, and providing technical maintenance for products and component hardware/software, primarily on customer premises.
• Ability to ensure systems operate as designed, and are maintained and/or upgraded per requirements.
• Strong collaboration skills, working effectively with technical colleagues to deliver timely, effective, and seamless service.
• Capability to schedule services, complete required administration, and engage with customers to ensure satisfaction and understanding of product functionality.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys' EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions - cloud, AI, digital workplace, logistics and enterprise computing - help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants:

Unisys is an Equal Opportunity Employer - Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity