Senior Enterprise CSM | Value, Expansion & Equity

Enable; Sydney; Hybrid; AUD 160,000 - 220,000; Full time

Benefits offered by this job

Paid Time Off

Lucrative Bonus Plan

Equity Program

Career Growth

Training

Pets

Job summary

Enable, a leading SaaS provider, seeks a Senior Customer Success Manager, Enterprise, to manage our largest and most complex customers. You will own the customer journey from onboarding to renewal, acting as a trusted advisor to drive value and expansion opportunities.

You will collaborate with the Implementations team to ensure smooth onboarding, mitigate risks, and align with product and revenue teams to maximize ROI. Occasional travel may be required as part of customer engagements.

Qualifications

• Minimum 6 years of experience in Customer Success within SaaS.
• Proven track record with strategic/enterprise accounts.
• Strong ability to influence at C-level and drive value for customers.

Responsibilities

• Act as strategic advisor to top customers and ensure retention and expansion.
• Develop tailored account plans to achieve measurable ROI from Enable.
• Lead onboarding and adoption, mitigate risks during implementation with cross-functional teams.
• Collaborate with Revenue to convert CS leads into expansions and renewals.
• Maintain accurate customer records and drive data-driven improvements.

Skills

Customer success

SaaS

Stakeholder management

C-level communication

Account expansion

Renewals

Job description

Enable, a leading SaaS provider, seeks a Senior Customer Success Manager, Enterprise, to manage our largest and most complex customers. You will own the customer journey from onboarding to renewal, acting as a trusted advisor to drive value and expansion opportunities.

You will collaborate with the Implementations team to ensure smooth onboarding, mitigate risks, and align with product and revenue teams to maximize ROI. Occasional travel may be required as part of customer engagements.