Enterprise Customer Success Champion

Ideally; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Birthday day off

ESOP

Global collaboration hubs

Job summary

Ideally is a high-growth SaaS business disrupting market research. We are seeking a Customer Success Manager to guide enterprise clients, onboard new customers, drive upsell and renewals, and help teams turn ideas into real market impact.

You’ll collaborate with Sales, Research and Strategic Client Partners to build a thriving community, support events and content, and act as an Ideas Champion for clients, turning opportunities into outcomes.

Qualifications

• Trusted relationship builder with enterprise clients.
• Clear and persuasive communicator who distills complex ideas.
• Organized and data-driven, using metrics to drive engagement and expansion.
• Tech-savvy with SaaS tools like HubSpot, Salesforce, or Vitally.

Responsibilities

• Be a Strategic Partner - guide enterprise clients to success with tailored solutions.
• Lead Seamless Onboarding - ensure smooth transition and high value from day one.
• Drive Growth & Expansion - identify opportunities to upsell, renew, and broaden adoption.
• Foster Engagement & Thought Leadership - develop content, events, and community initiatives.
• Collaborate Cross-Functionally - partner with Sales, Research, and Strategy teams.

Skills

Relationship building

Communication

Data-driven

SaaS proficiency

Cross-functional collaboration

Education

Bachelor's degree

Tools

HubSpot

Salesforce

Vitally

Job description

Ideally is a high-growth SaaS business disrupting market research. We are seeking a Customer Success Manager to guide enterprise clients, onboard new customers, drive upsell and renewals, and help teams turn ideas into real market impact.

You’ll collaborate with Sales, Research and Strategic Client Partners to build a thriving community, support events and content, and act as an Ideas Champion for clients, turning opportunities into outcomes.