Customer Success Manager

Techium Consulting Group; Sydney; Hybrid; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Leadership path

Flexible policies

Parental leave

Job summary

Techium Consulting Group is seeking an Enterprise Customer Success Manager to own relationships across a portfolio of high-value enterprise accounts. You will act as the primary strategic advisor to executive sponsors, ensuring platform adoption, measurable business value, and strong retention and expansion opportunities.

You will partner with enterprise teams to drive value, lead executive business reviews, and collaborate with product management to prioritise feature roadmaps, contributing to

Qualifications

• 3-5+ years in Customer Success Management or Strategic Account Management for B2B enterprise SaaS.
• Track record of managing high-value enterprise portfolios with strong retention.
• Experience with governance, compliance, and IT security in enterprise environments.
• Excellent executive-level presentation and relationship-building skills.

Responsibilities

• Drive value realization across a portfolio of enterprise clients and act as the strategic advisor.
• Lead Executive Business Reviews to demonstrate workflow improvements and ROI.
• Own health metrics, including Net Revenue Retention and renewal cycles.
• Partner with Enterprise AEs to identify cross-sell and expansion opportunities.
• Coordinate with Product Management to prioritise feature roadmaps based on client needs.

Skills

CSM

Strategic acct mgmt

B2B SaaS

Executive comms

Data-driven

Tools

Gainsight

ChurnZero

Job description

Enterprise Customer Success Manager - Workflow Optimisation

Our client's tool provides a reliable base for enterprise businesses to power core operational workflows every day. They're expanding internationally and are looking to strengthen their team across the CSM function to ensure client satisfaction, retention, and expansion across our blue-chip enterprise accounts as it is fundamental to their growth objectives.

On Offer: $130,000-170,000 + Super + Bonus

The Opportunity

Our Client is looking to add a Strategic Customer Success Manager to own relationships across a portfolio of high-value enterprise accounts. You will serve as the primary strategic advisor to executive sponsors, ensuring continuous platform adoption, measurable business value, strong net retention performance and identifying expansion opportunities within the account base.

Key Responsibilities

• Drive value realisation across a portfolio of enterprise clients in BFSI, Government, and Utilities, serving as their primary strategic advisor.
• Lead Executive Business Reviews (EBRs) to demonstrate measurable workflow efficiency improvements, operational cost reductions, and software ROI.
• Own key account health metrics, Net Revenue Retention (NRR), and contract renewal cycles.
• Partner with Enterprise AEs to identify, qualify, and execute cross-sell and expansion opportunities within existing client accounts.
• Act as a direct liaison between clients and internal Product Management to help prioritise feature request roadmaps.

What you'll bring

• 3-5+ years of Customer Success Management or Strategic Account Management experience in B2B Enterprise SaaS.
• Proven track record of managing complex client portfolios with high Net Retention Rates (NRR).
• Familiarity with enterprise governance, compliance, and IT security requirements within enterprise sectors.
• Excellent presentation, facilitation, and relationship-building capabilities at the executive level.
• Data-literate mindset with experience utilising Customer Success platforms (e.g., Gainsight, ChurnZero, or equivalent).

What We Offer

• Dedicated career growth framework into CS Leadership or Strategic Accounts.
• Flexible working policies and modern office environment.
• Extended parental leave and lifestyle benefits.