Strategic Enterprise CSM — Drive ROI & Growth

Enable International; Sydney; Sur place; AUD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Lucrative Bonus Plan

Equity Program

Career Growth

Training

Pets

Résumé du poste

Enable International in Sydney is seeking a Senior Customer Success Manager, Enterprise to partner with our largest and most complex customers, driving value realization and renewal strategies across the entire customer journey. You will own the relationships, align success goals with business outcomes, and act as a trusted advisor to executive sponsors.

You will collaborate closely with Implementation, Revenue, Product, Sales and Support teams to ensure successful onboarding, strong product

Qualifications

• 6+ years of Customer Success management experience in SaaS.
• Experience managing Strategic and Enterprise customers.
• Proven track record of expansion and retention metrics.
• Strong ability to influence C-level stakeholders.

Responsabilités

• Build and sustain strong executive-level partnerships to ensure retention and expansions.
• Present to stakeholders from users to C-level executives and drive adoption.
• Mitigate risks and manage escalation with cross-functional teams.
• Collaborate with Product, Sales and Support to address customer needs.
• Identify and execute renewal, upsell and expansion opportunities.

Connaissances

Customer Success

SaaS

Stakeholder management

C-level communication

Strategic account management

Outils

Planhat

Description du poste

Enable International in Sydney is seeking a Senior Customer Success Manager, Enterprise to partner with our largest and most complex customers, driving value realization and renewal strategies across the entire customer journey. You will own the relationships, align success goals with business outcomes, and act as a trusted advisor to executive sponsors.

You will collaborate closely with Implementation, Revenue, Product, Sales and Support teams to ensure successful onboarding, strong product