Strategic Enterprise CSM — Workflow Value Realization

Techium Consulting Group; Sydney; Hybrid; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Leadership path

Flexible policies

Parental leave

Job summary

Techium Consulting Group is seeking an Enterprise Customer Success Manager to own relationships across a portfolio of high-value enterprise accounts. You will act as the primary strategic advisor to executive sponsors, ensuring platform adoption, measurable business value, and strong retention and expansion opportunities.

You will partner with enterprise teams to drive value, lead executive business reviews, and collaborate with product management to prioritise feature roadmaps, contributing to

Qualifications

• 3-5+ years in Customer Success Management or Strategic Account Management for B2B enterprise SaaS.
• Track record of managing high-value enterprise portfolios with strong retention.
• Experience with governance, compliance, and IT security in enterprise environments.
• Excellent executive-level presentation and relationship-building skills.

Responsibilities

• Drive value realization across a portfolio of enterprise clients and act as the strategic advisor.
• Lead Executive Business Reviews to demonstrate workflow improvements and ROI.
• Own health metrics, including Net Revenue Retention and renewal cycles.
• Partner with Enterprise AEs to identify cross-sell and expansion opportunities.
• Coordinate with Product Management to prioritise feature roadmaps based on client needs.

Skills

CSM

Strategic acct mgmt

B2B SaaS

Executive comms

Data-driven

Tools

Gainsight

ChurnZero

Job description

Techium Consulting Group is seeking an Enterprise Customer Success Manager to own relationships across a portfolio of high-value enterprise accounts. You will act as the primary strategic advisor to executive sponsors, ensuring platform adoption, measurable business value, and strong retention and expansion opportunities.

You will partner with enterprise teams to drive value, lead executive business reviews, and collaborate with product management to prioritise feature roadmaps, contributing to