Enterprise Customer Success Architect

Criteria Corp; Darwin; In loco; AUD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Criteria Corp is seeking an Enterprise Customer Success Manager to develop relationships with large clients and ensure they maximize value from the Criteria platform. You will work closely with Account Managers to support renewals and drive retention across the portfolio.

The role includes onboarding new clients, managing all account activities, providing product training, and documenting interactions in our CRM.

Competenze

• Strong verbal and written communication skills.
• Experience with SaaS platforms and customer success.
• Ability to manage multiple accounts and priorities.
• Demonstrated problem-solving and analytical abilities.

Mansioni

• Develop relationships with enterprise customers to promote retention and loyalty.
• Onboard new clients, manage account administration and provide product training.
• Collaborate with Enterprise Account Managers to support renewals and satisfaction.
• Advocate for the product by understanding strategic positioning and customer needs.
• Identify and remove blockers to growth and develop client success plans.
• Respond to customer inquiries via calls and emails and document interactions in CRM.
• Relay customer feedback to product teams to drive improvements.

Conoscenze

Communication skills

Customer service

SaaS experience

Account management

Problem solving

Time management

Organizational skills

Microsoft Office

Formazione

Bachelor’s degree preferred

Strumenti

Microsoft Office

Descrizione del lavoro

Criteria Corp is seeking an Enterprise Customer Success Manager to develop relationships with large clients and ensure they maximize value from the Criteria platform. You will work closely with Account Managers to support renewals and drive retention across the portfolio.

The role includes onboarding new clients, managing all account activities, providing product training, and documenting interactions in our CRM.