Senior Desktop Support Specialist (Level 2/3)

Axiom Technologies Pty Ltd.; Gympie Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Axiom Technologies is an Australia-based provider of Managed IT solutions seeking a capable resource to coordinate activities ranging from simple to more complex plans. This role will provide on-site/on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.

We require 4+ years in Level 2/3 desktop support, with strong Windows, Intune, AD, PowerShell, and Office 365 experience.

Qualifications

• 4+ years of Experience in Level 2/3 desktop support.
• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick-build machines
• Provide Web application support for Edge or Chrome
• Provide Cloud application support (collaborate with app owners where required)
• Support 3 rd party applications like Microsoft, Java and Adobe
• Familiar with AppV applications, MS Store Apps and packaged applications
• Troubleshoot / find root cause for general performance issues
• Troubleshoot laptop hardware issues and accessories
• Office license management or troubleshooting
• Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
• Ability to co-ordinate with various technical groups and can fix issues remotely
• Troubleshoot application issues and login/installation failures
• Good Client management and communication skills
• ITIL concept familiarity and ticketing

Responsibilities

• Coordinate activities ranging from simple to more complex plans.
• Provide on-site/on-call assistance to end users within the desktop computing environment.
• Ensure timely and accurate service delivery.
• Document all work performed through the ticketing system.

Skills

Desktop support

Windows 10/11

Intune

Active Directory

Group Policy

PowerShell

Office 365

Outlook

Ticketing

Customer service

Education

IT Certifications (A+, MCITP, MOS)

SCCM knowledge

Tools

SCCM

Edge/Chrome

Job description

Axiom Technologies is an Australia-based provider of Managed IT solutions seeking a capable resource to coordinate activities ranging from simple to more complex plans. This role will provide on-site/on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.

We require 4+ years in Level 2/3 desktop support, with strong Windows, Intune, AD, PowerShell, and Office 365 experience.