Desktop Support Pro — Onsite, 3+ Years Experience

Axiom Technologies; Greater Dandenong; On-site; AUD 70,000 - 90,000; Full time

Job summary

Axiom Technologies in Dandenong South, VIC, Australia, seeks a capable Desktop Support Officer to provide onsite and on-call end-user support in a Windows-centric environment. You will troubleshoot Office, Edge/Chrome, and cloud apps, coordinate with technical teams, and document all work in the ticketing system.

The role requires 2+ years of Level 2/3 desktop support, strong AD/Group Policy and PowerShell skills, and familiarity with ITIL processes.

Qualifications

• 2+ years of experience in Level 2/3 desktop support.
• Experience with Windows 10/11 Admin, Intune, cloud and thick build machines.
• Familiar with Active Directory and Group Policies; PowerShell scripting knowledge is must.
• Knowledge of MS Office applications and Outlook; file/print server basics helpful.
• Experience with ticketing systems and ITIL-based incident management.

Responsibilities

• Provide onsite/on-call desktop support to end users within the organisation.
• Troubleshoot and resolve issues related to Office, browsers, and cloud apps.
• Coordinate with technical groups to fix issues remotely and track work via tickets.
• Document all work performed in the ticketing system with clear details.

Skills

Windows 10/11 administration

Intune

PowerShell scripting

Active Directory

Group Policies

ITIL knowledge

Ticketing tools

Remote troubleshooting

MS Outlook

Office 365/Office apps

Education

PC/Laptop OEM Maintenance Certification

CompTIA A+ Certification

MCITP (Desktop)

Microsoft Office Specialist (MOS)

Tools

Intune

SCCM

MS Store Apps

Job description

Axiom Technologies in Dandenong South, VIC, Australia, seeks a capable Desktop Support Officer to provide onsite and on-call end-user support in a Windows-centric environment. You will troubleshoot Office, Edge/Chrome, and cloud apps, coordinate with technical teams, and document all work in the ticketing system.

The role requires 2+ years of Level 2/3 desktop support, strong AD/Group Policy and PowerShell skills, and familiarity with ITIL processes.