Senior Customer Vehicle Representative

Hertz; Gold Coast City; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Profit Sharing Program

Generous discounts on our brands

Employee Car Sales Program

Car Leasing Program

On-site Airport Parking

Additional days leave per annum

A focus on sustainability

Targeted charity partnerships

Key focus on wellbeing and safety

WGEA Certified workplace

Job summary

Hertz is seeking a Senior Customer Vehicle Representative based at the Coolangatta store on the Gold Coast, Queensland. You will support the Location Manager in daily operations, complete rental and return transactions, and ensure vehicles are prepared and ready for customer pick-up.

You’ll drive exceptional customer service, coordinate with the Location Manager, and may work at other QLD stores with reasonable travel. A current AU driver’s license is required.

Qualifications

• Excellent communication skills and a positive attitude for engaging customers.
• Previous experience in customer service or sales; rental industry preferred.
• Flexible working hours including weekends and public holidays.

Responsibilities

• Assist with daily operations in close co-operation with the Location Management and complete rental and return transactions efficiently and accurately.
• Oversee vehicle preparation to ensure the vehicle is ready for customer pick-up and keep interior clean.
• Ensure all features of vehicles are operational when returned by renting customers.
• Work as part of a high performing team.

Skills

Customer service

Communication

Sales experience

Driver's license

Job description

Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team.

To continue our success in the future of car rental, we’re looking for customer focused, high performing Customer Vehicle Representative to join our exceptional team. We provide the keys for you to drive your career!

What are the Perks?

• Profit Sharing Program
• Generous discounts on our brands
• Employee Car Sales Program
• Car Leasing Program
• On-site Airport Parking
• Additional days leave per annum
• A focus on sustainability
• Targeted charity partnerships
• Key focus on wellbeing and safety
• WGEA Certified workplace

About the Role?

As a Senior Customer Vehicle Representative,you will be responsible for assisting the Location Manager in the overall day to day management of operational performance together with ensuring exceptional customer relation in all areas. You will be based at our Coolangatta Store and you may be required to work at other QLD stores within reasonable travel distance. In this role you will;

Assist with the daily operations in close co-operation with the Location Management Complete rental and return transactions efficiently and accurately

Oversee vehicle preparation to ensure vehicle is ready for customer pick-up. Ensure interior of vehicle is clean.

Hold strategy sessions with the Location Manager and complete team communications to ensure seamless daily Operations and service delivery to the customer in line with business volumes and patterns Ensure all features of the vehicles are operational when returned by renting customer.

Work as part of a high performing team

About You?

To be successful in this position, our newest team member will have the following:

Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers

Previous experience in customer service or sales; experience in rental industry preferred

Flexibility of working hours (7-day shift work including weekends & public holidays may apply)

A full and current AU driver’s licence with the ability to drive automatic vehicles.

About the Offer?

In return for your hard work and dedication, you will be rewarded with:

• A competitive hourly rate & incentives
• Opportunities for career growth and development
• A supportive team environment
• Employee Benefits and a motivating company culture
• Full training and a company uniform

At Hertz we pledge to provide a safe and supportive work environment for everyone. We are an inclusive business who welcomes diversity and we encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

Please note Police Background Checks will be completed for external candidates as part of the Recruitment Process